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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1195 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,195 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty Cool Headphones!!! Outside noise is blocked to the fullest!! This an incredible feature for those who have Cochlear Implants!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much l!! Lasts long and I still have them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GET THEM NOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This probably has been the best $400 I’ve spent all year! I went on vacation to Spain and used them on the flight and didn’t hear a thing!! They are amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great value headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, but not really justified price with all the competitors. The sound quality is suberb and definitely will do great, but the features compared to the XM5s and Boses, just dosen't compete. I hope they make a v2 for the heaphones with more features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always wanted these and Best Buy offered a great deal on these and I’m very happy with them for sound and quality. This was truly a Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I’m going to say, amazing quality all around! So nice I was a little afraid to use them. But the quality was too good not to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve ever had

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some initial hurdles with this, but the AirPods max are one of the best headphones on the market right now. Beautiful sound quality and very efficient noise cancellation. The adaptive audio mode is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love them already!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit hesitant buying the refurbished pair instead of the regular ones but the price was a big consideration when it came to picking one. Im SO glad i went with the refurbished because they are in practically brand-new condition AND were cheaper!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the headphones work well they’re very good qualit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones work well and a good quality durable excellent sound and I use them to work out while I’m in the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Certified Refurbished

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 2/3 cost of the price, everything was in brand new condition. On top of that, it came with a nice return/warranty time frame. I would definitely buy another Certified Refurbished product from Best Buy in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    airpods max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good and got here fast and they where not so expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for nearly a month at this point and I am very happy with my purchase. I use them pretty much all day, every day, and I love them. My only gripe is that they are very expensive compared to competitor products.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation on these headphones is OUT of this world. The best headphones i’ve ever owned. cant leave the house without them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear phones !

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter for Xmas . The pink color was $100 cheaper , guessing because of the color . My daughter loves them . Great quality and sound proof ! She uses them at volleyball tournaments in between games

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great working headphones. Especially on planes!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality overall! Had to get used to headphones not blasting in my ears but the sound is very soothing quality. Noise cancellation is a beast on Airplane rides! I don’t hear anyone around me. Just my music or entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPod Max the standard and staple of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing. I had a pair of Beats Wireless Studio headphones before switching to the Apple AirPod Max. The difference is night and day. From the sound to the detail when you take the headphones off. I won’t buy another set of headphones going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the noise cancelling out there. Make sure you get them on sale, No different from the new ones. Same sound etc

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    iPhone max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Well, with the price and time and effort to purchase I have nothing bad to say about my experience buying this product is actually earphones that I use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave these as a gift to my wife and she is overjoyed with the quality if rhe sounds. Great low-end (Bass) and rhe fit. These are the best fitting over ear head phones shes ever owned. Another Home Run Apple !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Max Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling works well but has that "suction" effect to the max. The overall wireless experience is reliable and the audio quality does not suffer over a Bluetooth connection. I got best deal with Best Buy. Absolutely love it.

    I would recommend this to a friend