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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Geek Squad Certified Refurbished AirPods Max's excellent sound quality, comfortable fit, and remarkable battery life. Many appreciate the pristine condition of the refurbished headphones and their sleek design. Some customers have noted the weight and fit could be improved, while others have experienced minor connectivity and volume issues. Overall, the positive aspects of the headphones appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,187 reviews
  • Rated 4 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the apple ecosystem. Brought used from Best Buy great deal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Well, it was a refurb so…

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but has some scratches that I am not good with.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad noise control

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t as much noise canceling as I would like. You would also hear my music outside the headphones. This might have been simply because they were refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No more hot ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually my ears are hot in headphones. These kept my ears cool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works for a few months.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it for 9 months before it started having many problems. In which it won’t charge nor turn on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    KNOW BEFORE YOU BUY!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t waste your time buying a refurbished Apple product. The headphones were still paired to someone else’s Apple ID. I contacted Apple directly and they confirmed that there was no way for them or Best Buy to unpair the item, that has to be done by the original owner. They also verified that the original owner could see and track the location of the item under their Find My app. For this reason, such Apple products should not be re-sold as it is against Apple’s and I’m sure Best Buy’s privacy policy. I was uncomfortable knowing someone could track my location, so I returned them immediately!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished Not Great for Gifting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged and it was a gift. Pink AirPods have Orange band which my daughter didn't like. Refurbished good for buying for self or not gifting.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished crap!!!! The headphones would not charge!! I had the correct charging equipment but the headphones were defective!!! Junk! Had to go and return them and buy a new full price AirPodsMax.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good unless you're expecting to take calls.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was alright, but the noise cancelling feature would cut out intermittently and, when I'd take phone calls, the sound was garbled for me and the person who I was speaking with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were practically brand new! Got them for a great price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    didnt get a box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The package was thrown on the floor, didnt come in no boxes and only came with a charger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks just like brand new highly recommend open box

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Sadly not working.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They keep disconnecting and won't stay synced my devices.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hype is wayyyy more than the product. Work well, but not to the tune of $500. You get same soundfrom any headphone. Of outside in sun, casing around ear gets extremely hot

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone doesn’t work well for taking phone calls. People cannot hear me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just good for music, not good to Teams/Zoom calls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremly dissapointed with the microphone. Can`t fathom a pair of such expensive headphones to have such a terrible microphone. Teams / Zoom calls are horrible. Of course, I only noticed this while being in a louder environment and ONLY TWO Days after my return window closed. I would have not kept these...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Looked very good but was too big

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size was too big and the case was horrible. No ofv button either and mine came with scratches…

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the sweat getting into the removable ear pieces would recommend just be careful not to over do it and clean them if you see water inside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using them for some time I have noticed somethings. The volume in one ear is louder than the other, the volume automatically turns up.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, the audio quality is poor. It's very thin - there's basically no bass at all. There isn't a good way to customize the EQ either: Apple's built in EQ customizer on iOS doesn't persist those settings on your headphones when using it with other devices, and the tuning options are very limited. Even bass boost doesn't add much bass

    No, I would not recommend this to a friend