Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1196 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished AirPods Max (Lightning) for its exceptional sound quality, comfortable fit, and remarkable battery life. Many appreciate the excellent condition of the refurbished headphones and the sleek design. However, some customers find the headphones to be a bit heavy, and a few have experienced connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,196 reviews
  • Rated 5 out of 5 stars

    perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looked and performed brand new i use them all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loved them!!!!!!!!!! !!!! !!!!!!! !! !!! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was exactly how described and speedy shipping

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    refurbished

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device was rebuilt with non apple products and was unable to connect to find my iphone so when my daughter miss placed the device I went to best buy and they pretty much said I lost out on my money because it was out of warranty. So because they put in bad parts which didn’t allow them to be tracked I cant find the headphones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    airmax apple

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good shipping . good item not wrong anything thank

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went out in 1 year and half will not charge. For the price this is ridiculous.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro max

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre owned product. Only complaint it had no paperwork

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Work Great !Bought as a gift and they loved them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noise Cancellation

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones arrived in good state however the noise cancellation did not work. I had to return them and the process was really smooth. I am now waiting for new ones to arrive and will update then.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with the apple ecosystem. Brought used from Best Buy great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No more hot ears

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually my ears are hot in headphones. These kept my ears cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were practically brand new! Got them for a great price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Crap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished crap!!!! The headphones would not charge!! I had the correct charging equipment but the headphones were defective!!! Junk! Had to go and return them and buy a new full price AirPodsMax.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good unless you're expecting to take calls.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was alright, but the noise cancelling feature would cut out intermittently and, when I'd take phone calls, the sound was garbled for me and the person who I was speaking with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super cool

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks just like brand new highly recommend open box

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished Not Great for Gifting

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was damaged and it was a gift. Pink AirPods have Orange band which my daughter didn't like. Refurbished good for buying for self or not gifting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works for a few months.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it for 9 months before it started having many problems. In which it won’t charge nor turn on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Well, it was a refurb so…

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but has some scratches that I am not good with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    KNOW BEFORE YOU BUY!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t waste your time buying a refurbished Apple product. The headphones were still paired to someone else’s Apple ID. I contacted Apple directly and they confirmed that there was no way for them or Best Buy to unpair the item, that has to be done by the original owner. They also verified that the original owner could see and track the location of the item under their Find My app. For this reason, such Apple products should not be re-sold as it is against Apple’s and I’m sure Best Buy’s privacy policy. I was uncomfortable knowing someone could track my location, so I returned them immediately!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    didnt get a box

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The package was thrown on the floor, didnt come in no boxes and only came with a charger

    I would recommend this to a friend