Customer Ratings & Reviews

The head phones are all scratched and i looked at the inside and they where scratched

I bought 2 pairs of apple AirPods max headphones. They were connected to someone’s eles’s apple id. I tried to return then 3 times and was turned away some the account is still connected, but after explaining that they came like that and it was not my account they told me to talk to bestbuy support which gave me the run around untill the return period was over and said theres nothing i can do.

Headphones sound great but arrived with stains on the headset.

all fine with the AirPods Max, I definitely recommend to buy them,

Purchased renewed.Item arrived quickly and packaged great. I used headphones for only 4 days(approximately 10 hours of use) and I've already sent to Apple for service. Unhappily waiting for return after service

Came in perfect condotion, no flaws. Provides a great sound.

Worst experience with Best Buy. I ordered this item and it turns out that the air pod maxes I received were fake. They were a very obvious fake they were made out of plastic I took them into geek squad in store to confirm the authenticity of the item and I was told that the item was indeed fake. I did get back my money, but it does make me question the authenticity of bestbuy refurbished products

Headphones are good, but I was sent the wrong charging adapter for the cord.

Always the best product “ apple “ Love it good quality

Wonderful headset. Great noise canceling and sound.

First after 3 days in made god awful screeching sounds from left side Stopped working 4 days after receiving was in a baggie at the bottom of a box with a bit of bubble wrap on top when received so I don’t know if they were damaged in shipping or weren’t Apple( Refurbished)recertification approved??? But either way I don’t know if you should buy them or not I am going to buy a brand new pair this time.

Best Buy sold me a pair of air pods max without ensuring the previous owner removed the device from their apple ID. Now the previous owner can see my current location at all times & my apple account is constantly notifying me of this. They are refusing to extend the warranty as im out of country and returning after the return date. Do not trust best buy with refurbished products

My wife: “Why are these so expensive” ?? Me: “Just because their Apple.” The B&O and Bowers & Wilkens have better sound for this price you may as well go full audiophile quality!

Its farustrating, why best buy sell this kind of damged product; sound is good. But no one can listen my voice

Started having issues with the right pod shorting out. No audio or connection. Majority of time no issues, but not worth the price. Returned and purchased new.

Great condition. Sound in the right ear became intermittent until it just stopped. Had to return due to that.

Stop charging and even having the My best buy total they wouldn’t cover it don’t buy refurbished

sound, apple interface, and quality were all right there - but the comfort, while wearing glasses, make them a hard no for the money

Item was not in good condition. Also the active noise cancellation was not working at all.

Item was mailed to the store after waiting about seven days upon arriving I took delivery. I have turning on item. I got a defect message and took it to the Apple Store immediately. They wanted to send it off for me to wait an additional week and a half to find out what was wrong with it. I decided to purchase a new headset. I was very disappointed.