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Customer Ratings & Reviews

Your price for this item is $429.99
The comparable value price is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 1187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the Geek Squad Certified Refurbished AirPods Max's excellent sound quality, comfortable fit, and remarkable battery life. Many appreciate the pristine condition of the refurbished headphones and their sleek design. Some customers have noted the weight and fit could be improved, while others have experienced minor connectivity and volume issues. Overall, the positive aspects of the headphones appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,187 reviews
  • Rated 1 out of 5 stars

    DOA

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy these. Mine wouldn’t charge or pair to my phone. Tons of complaints about GeekSquad refurbished products. Better to go with Apple Refurbished only. Best Buy wasted my time. Now I need to return these.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished bust

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head phones were great , unfortunately buying them refurbished was a bust ! Under 8 months they died . Only 90 days covered. That’s awful for the customer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iCloud locked, avoid at all costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a “refurbished” pair, Best Buy sure did not think to check if the airpods were even usable before selling them. They sold me a pair that was linked to another person’s icloud which means I can not properly even use them, and then were extremely unhelpful when contacting support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken headphones that don’t charge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of AirPods Max that were geek squad certified and they didn’t work…. I guess the certification doesn’t mean anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Improper refurbishing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set I received had not been properly refurbished and was still locked to an existing Apple account. After I returned them, the second set I received was great and a good value.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    To impress broke people you don’t Know

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just to show people you got money.. other than that they are super mid headphones.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was ok. I bought a refurbished one, like new. Battery life is awful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones stop working after a week……………………………….

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t charge over 1% had to return. Tried five different charges, nothing worked. Didn’t get to experience headphones at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Previous owner still linked to headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first connected the headphones, it says its still connected to someone’s icloud and they would be able to see my location. No thanks, I will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth It.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPod max wouldn’t hold a charge. Best bet is to buy them new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These came with another Apple ID connected and Best Buy wouldn't let me exchange them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I need help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are still linked to another iCloud account and I can't view the location for this reason someone could help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods were still connected to the precise owners AppleID. Thought I was getting refurbished AirPod Max’s but it came in a cardboard box without the original Apple box… just wrapped in bubble wrap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iCloud account still attached to Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "certified refurbished" I received was still connected to the iCloud account of the previous owner, if this was a geek squad certified version this should've not happened. had to return same day I received it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item still paired to previous owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are fine but they are still paired to the previous owner…which means that person now can see exactly where the headphones are located. Would think they’d be unpaired since they were refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BE WARNED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came with a dirty headband, scratched on the silver part, dead, and still connected to someone else's Apple ID. extremely disappointed, as I have been saving for these for months. Will probably get a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Certified Refurbished Means Nothing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that I was not able to purchase an extended warranty with this item. I, nor did the cashier have knowledge of this. Also the item was not advertised as such.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted Money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked less than 90 days for me. The replacement is about $50 cheaper under the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Longer a Refurbished Fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not use them. Unit had a humming sound when using noise canceling. Took them back.

    No, I would not recommend this to a friend