Customer Ratings & Reviews

Headphones work great, even refurbished. Would highly recommend for casual or workout headphone users.

Great headphones. The reefub ones are pretty much new. it is a lightning port one tho.

Work perfectly!! Very happy with my purchase. I would trust the geek squad in the future for other purchases.

Great item! I purchased this item refurbished and it works great.

Love these headphones the air pod max buds gave my ears pain sobi switched to these!!!

Excellent condition!! This item was refurbished but you would never know!

Great headphone’s! The shipping for the headphones were fast. Overall great service.

Love my product. Fast shipping and arrived when said it would. Packaged safely

Perfect in every way. Couldn’t tell that they were refurbished.

Awesome awesome volume and connection is great color beautiful will buy again

they are a dream. I use them every day! noise canceling Is like no other

really good product easy to order and pick up, would use again

love it.............................................

Awesome, best thing ever if Bluetooth the tv cool!

Best Buy should really have people disconnect their Apple ID from the device before selling it to other people. Got an alert when I got my AirPod maxes that the owner can still see the location of the device.

The item seemed to be seriously warn, i have the slightest feeling the employees there are running a scam. Switching the products that are in great new condition with their own worn used condition personal items. When i received my item the person who helped me had this guilty aura about giving me my order. When i opened the item after leaving the store to inspect, the headphones where in very used condition, in fact they were warm as if they was just used prior to me picking them up.

When I received my item in the mail, the box it came in was damaged and the item itself was dirty. It had someone’s hair in it and dirt in the bottom of the protective case. They also were not unpaired from the original purchasers iphone so if I didn't know how to reset them then the person would know where I am/ where I live. I understand that they were refurbished and it was a good price but for something that’s dirty and a possible safety risk I don’t know that I would recommend buying refurbished again.

I had the worst nightmare ever with Best Buy in my life-…. Great headphones, horrible customer service. I bought a pair of Open Box, they we’re iCloud locked.. they told me theyd send me another open box pair same color and all… Guess what, iCloud locked!?! Finally they gave me a new set at the Open Box price, where does Best Buy’s terms say “This Device Could Potentially Have The Last Owners Apple ID On It”… No where, and it took 7 phone calls, and 2 hours in store at least to get this fixed. Big L for Best Buy… come on man

Pretty nasty. The AirPod Maxes were categorized as "Excellent" and upon opening the box a bad smell came out, the case and AirPod ear covers are covered in makeup, and the AirPods are still connected to the previous owner who received a notification of my location when I connected their device to my phone. Felt like I found this in a corner of a second-hand store, not as a refurbished item through BestBuy. Gross.

Not necessarily bad, but my AirPods Max did not work. Came looking like new but didn’t work. I think Best Buy just takes all the ones that are sent back to them and puts them in the reneevwed section without looking at them