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Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound quality and convenience in a small package!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the gold standard of wireless earphones. There are many who try to imitate but none are like these. The Geek Squad recertification process makes these look and perform brand new.

    I would recommend this to a friend
  • Cons mentioned:
    Included accessories

    Rated 5 out of 5 stars

    ALMOST PERFECT -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    earbuds work perfectly!! Not a scratch, ABSOLUTELY LIKE NEW- one oops, The buds were supposed to arrive with everything as new, BUT NO MEDIUM TIPS. I had to buy them separately!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have!!! I use them every day to listen to music and to talk on the phone. The sound quality is amazing. You can choose to hear sounds around you or block them out completely.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Air pod pros refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like new! I purchased the refurbished air pod pros because the price was perfect and I’m using them as a secondary pair. They work just like the ones I bought brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    As Good As New

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having purchased brand new from the Apple Store and refurbished from Best Buy, I can say that their is not a different in quality or performance. Save a few bucks and buy a refurbished pair.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    missing eartips and charging but good airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cheap price, $120 less than MSRP but mine was missing a charging cable and the medium tips, other than that, airpods themselves were in pristine condition. Cant really complain tbh

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, noise cancellation is great. The reason for 3 stars is that they won’t stay in my ears. Fall out all the time. Only have two sizes of rubber and neither work. A lot of money for them, should offer more sizes

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones and value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow too good earphones , nothing can match this quality of sound and Noise cancelling. Spatial audio is additional highlight Except one drawback , battery capacity can be better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect refurbished item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods work perfect. I have heard that refurbished items work better because they are fully inspected by a technician and it paid off. Work like new with a cheaper price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the upgrade!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these AirPods!! Coming from the AirPods 2 I really think it was worth the upgrade. My favorite part is the head tracked spacial audio

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its what i paid for

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the box itself is a bit tattered, tapped up. everything looked fine, came with all the accessories. but a closer look at the airpod case itself you can see knicks and scratches on the surface. which i know some ppl dont mind, its a bit dissapointing for me but its the price i paid for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a few times a month and was looking for a good set of ear buds with solid sound quality and noise reduction. The AirPods Pro fit the bill and work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound great no regrets I will buy another pair for my aunt

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that my old ear phones were good enough but I gave these a try. The sound and functionality is well worth the money and these are much better than my old ear phones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is very happy. A step up from the regular airpods as I was told they stay in ur ears better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my airpods. I wouldn't want any other pair...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For refurbished air pods, sound quality is great and noise cancellation all funtion well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods need work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these back in December for my girlfriend and her mom my girlfriend is starting to have problems with one of the AirPods and it won’t connect or charge for very long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good but not so good for my daughter.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter since she plays rap music around the house and I hate it. I guess now though with these, she claims she doesn’t hear me calling her.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Air pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy connection, great sound when listeing to music or even when using hands free talking on your phone. I bought everyone in my house a pair.

    I would recommend this to a friend