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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of all talking

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently the best way to talk, infinites are always the best way for talking

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t Buy Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these headphones for 3 weeks and the left headphone stopped working. Very conveniently AFTER the return period so Best Buy would not accept back. I bought the Pros thinking the battery life would be better than the regular AirPods but there is no discernible difference. The best part about these headphones is the noise cancelling feature. That part was great but with all the issues and fast-dying batteries, buying these was a waste of time and money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent overall for Android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing voice clarity and sound quality. Pairing is simple and lightning quick. Dont hesitate to get the refurbished model!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was super happy when he seen his new AirPods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality, sound and battery life is great. Havent had any issues with them and the noise cancellation is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son lost one of his airpod pros so he decided to try to save money and got theses. The is 15 and says they are perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an AMAZING product! Definitely worth the purchase, it sounds great, and honestly have nothing bad to say about it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this device for me. Personally I can eat when you’re ago and it still working good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good quality, very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and no signs of wear or tear… had them for a few months now so I’m sure they’ll be fine long term as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these fro my son and he loves them, the only thing is the ear piece falling out if your moving your head way too much like playing sports or doing awkward movements where your head might be tilted over from side to side.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW Spend few dollars more for the best. I have bought and used other brands of earplugs, none compare with AirPods Perfect 10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I’ve tried so many headphones and these are my favorite pair! It sounds like you are in the room the recording was made!

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    Refurbished as good as new.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter who lost hers. They worked perfectly. Great way to replace but in a more economical manner.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and comfortable to use, loved them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these AirPods! When using the noise canceling option, it really clears out all the background noises ✨

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sustainable Air Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love certified open box. The same great products at a discount, and using something that might get thrown away.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Geeksquad let me down! 3 major issues!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo disappointed! I really needed these earbuds but Geeksquad let me down! Is anyone actually checking these things or just throwing them in a box & shipping them out?! I had 3 major issues with these “refurbished” buds. One, they were linked to someone else’s account & could not be unlinked by anyone but the original owner. So… the old owner can click on “Find my Earpods” on their personal phone & get directions right to my house or wherever I am! Totally unsafe & I would like my buds linked to MY account, thank you. Issue Two, I charged them all night… twice! One of the earbuds would charge then, within a couple of minutes (less than 5 minutes), it would drop down to 20%. It would NOT hold a charge at all. Issue #3. It came without all the ear tips. Only the large & small ear tips were in the package. No box, no nothing… just the ear pods case, the earbuds & a charger thrown in a box with bubble wrap around it. (This, I would have dealt with fine & still given a decent review, but considering the other TWO MAJOR issues & the fact that one ear bud was completely defective, I could not). I promptly returned these for a refund. Got a shipping label, if I have any issues with my refund, I will be back here to update this review considering I had them for less than 3 days & should get a full refund per the Geeksquad guarantee. I considered an exchange, but after reading other reviews, I will likely get another set with similar issues, so I will buy somewhere else or buy new.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love using these AirPods. I can enjoy listening to my favorite music & answer calls with them on.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    Refurbished product not as described

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself seems to function as expected. No problems with how they work. My issue is with looks as described for a Best Buy refurb. The refurb product description contains the phrase “may have minor scratches.” This is definitely a subjective description. The case I received had more than what I would consider minor scratches. Also the medium ear pieces were missing which, per the product description, should have been included. Probably won’t buy Best Buy refurbished again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good noise cancelling headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend buying refurbished. Love the noise cancelling!

    I would recommend this to a friend