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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent overall for Android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing voice clarity and sound quality. Pairing is simple and lightning quick. Dont hesitate to get the refurbished model!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Joseph

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves them. They work superbly, great quality sound out put

    I would recommend this to a friend
  • Cons mentioned:
    Included accessories

    Rated 3 out of 5 stars

    not the worst buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt come with medium ear tips which i expected. i also dont think the case is charging to full capacity. i do like how seamless they work with my apple products though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well and was what I expected and even better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these fro my son and he loves them, the only thing is the ear piece falling out if your moving your head way too much like playing sports or doing awkward movements where your head might be tilted over from side to side.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Way better than the first gen. These pods are great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son lost one of his airpod pros so he decided to try to save money and got theses. The is 15 and says they are perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod Pros

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So useful doing traveling out of town or going on trips!! But mine were useful doing my sports

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an AMAZING product! Definitely worth the purchase, it sounds great, and honestly have nothing bad to say about it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing airpods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great product !! works amazing and is a wonderful way to spend money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW Spend few dollars more for the best. I have bought and used other brands of earplugs, none compare with AirPods Perfect 10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I’ve tried so many headphones and these are my favorite pair! It sounds like you are in the room the recording was made!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good quality, very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and no signs of wear or tear… had them for a few months now so I’m sure they’ll be fine long term as well.

    I would recommend this to a friend
  • Cons mentioned:
    Included accessories

    Rated 1 out of 5 stars

    Geeksquad let me down! 3 major issues!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo disappointed! I really needed these earbuds but Geeksquad let me down! Is anyone actually checking these things or just throwing them in a box & shipping them out?! I had 3 major issues with these “refurbished” buds. One, they were linked to someone else’s account & could not be unlinked by anyone but the original owner. So… the old owner can click on “Find my Earpods” on their personal phone & get directions right to my house or wherever I am! Totally unsafe & I would like my buds linked to MY account, thank you. Issue Two, I charged them all night… twice! One of the earbuds would charge then, within a couple of minutes (less than 5 minutes), it would drop down to 20%. It would NOT hold a charge at all. Issue #3. It came without all the ear tips. Only the large & small ear tips were in the package. No box, no nothing… just the ear pods case, the earbuds & a charger thrown in a box with bubble wrap around it. (This, I would have dealt with fine & still given a decent review, but considering the other TWO MAJOR issues & the fact that one ear bud was completely defective, I could not). I promptly returned these for a refund. Got a shipping label, if I have any issues with my refund, I will be back here to update this review considering I had them for less than 3 days & should get a full refund per the Geeksquad guarantee. I considered an exchange, but after reading other reviews, I will likely get another set with similar issues, so I will buy somewhere else or buy new.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect in my ears, I previously used the Samsung Galaxy Pro and the Airpods Pro really surpass them by a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished as good as new.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my daughter who lost hers. They worked perfectly. Great way to replace but in a more economical manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a pai for my daughter last Christmas they work great she loves hers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Price on Refurbished Air Pod Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best feature about these "Ear Phones" is the custom fitting seals that make the Noise Cancellation feature indispensable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sustainable Air Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love certified open box. The same great products at a discount, and using something that might get thrown away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of all talking

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently the best way to talk, infinites are always the best way for talking

    I would recommend this to a friend