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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 841 reviews
  • Rated 5 out of 5 stars

    Good and fast delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was simply good, and nothing bad at all to say

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Clearly not Check by Geek Squad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased one set and they were not cleared by geek squad , they still had the ability for the old owner to “locate them”. They sent us another pair and they were two different sets so they wouldn’t match up as well as the extra covers were missing. Kinda weird that you say geek squad goes and resets everything when clearly that didn’t happen twice. So instead of getting the refurbished price we just needed up buying brand new ones. Such a waste of time and really not Geek Squad Certified.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Good for Listening. Zero for talking

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not work properly for calls. I bought them primarily for my work calls, but the receiver can't hear what I am saying. I am sure this is a problem with this particular product or model, as I have used other Airpods and they work alright. Not recommended. Given a chance I would trade them for a better model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect working order… quick delivery…. Great product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I keep hanging up by accident.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch sensors on these are super sensitive, but the quality is there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Better off getting the 3rd generation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only bought it because I have the AirPod 3 and those hurt the inside of my ears BUT the sound is amazing, the pro is such a disappointment, sound is low, and very under the AirPod 3. Sound wise, the airpod 3 is hand down the best. Too bad it hurts so much inside the ears

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for rnbrbrbrbbrbrbrbrbbrr hehehhrjrhrhrhrhrhr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. It arrived as described with no issues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    don't buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I can exchange these. they are good headphones however they don't fit in my ear. have to constantly adjust to keep them in. I have tried both the buds that come with and neither work. I've had the regular AirPods for years with no issues. I would recommend to stick with the original these are no in my opinion.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bday gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are my son's and he hasn't complained about any aspect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better then expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work better then expected. Music is fabulous and best feature is hearing my text messages read out loud in my ear so no more reaching for my phone to read my text messages.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    EarPods after refurbish

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They go in an out can barley hear out of them sometimes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy “refurbished “ it’s a joke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy A refurbished item again. I left it too late to return these poor quality AirPods. Never again! Big mistake on my part. They only work sporadically and don’t hold a charge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worst. They don't link to my iphone automatically and are still registered to their previous user. Don't buy refurbished.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They good sometimes they fall out of the ears tho.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    These are not the best item to get refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My roght earbud would constantly disconnect, they were still linked to someone else’s account so my location is now shared to whoever that is and they were missing the medium size cushions. Im returning them to try another but if there’s anything wrong again ill just be grtting them new.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Yo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were refurbished and one of the ear piece’s Is damaged

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Airpods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Late delivery but overall really good. Thank you Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    missing accessories

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not come with all the accessories in the box. miss peices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished AirPods 1st Gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with this item. Even being Refurbished, the sound just like new. Will buy this item for myself again and or for a gift for loved ones.

    I would recommend this to a friend