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Customer Ratings & Reviews

$219.99

Customer reviews

Rating 4.1 out of 5 stars with 841 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, comfort, and price of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the great fit and brand-new condition of the product. However, some customers have concerns about battery life, missing parts, charging issues, and packaging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 841 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly and I love the features. You can turn the noise canceling on and off

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to try refurbished but it hasnt worked out bc whoever owned thrm before didnt release them from their icloud account. I can pair to my device but cant use “find my”

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what you expect from a refurbished. Missing medium size but thankfully Small fit well. Someone’s ID is still on mine so I can’t track it through my phone and I can’t return it either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not actually refurbished, still synced old owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Physically the ear pods are fine and they work well enough. But whatever company "refurbished" them failed to reset their registration with Apple. As a result, the airpods can be tracked or adjusted by the previous owners. If they weren't actually reset properly then maybe they weren't even cleaned? Best Buy was unable to help and also out of stock for a replacement pair of refurbished units. Their only solution was to offer a return (how gracious) with no substitution available. Steer clear!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these geek squad certified and they were as described - excellent and almost new

    I would recommend this to a friend
  • Cons mentioned:
    Included accessories

    Rated 1 out of 5 stars

    Do not buy this refurbished product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case came incredibly scratched and used and the head buds for the airpods were missing the 'medium' size which is the most common size.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging very poor, fully charge box didn’t charge at speed and out of charge early. Return and Bought different brand that stay charged after 8-9 continuous music listening

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Airpos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Got it refurbished looks and works brand new. Thanks Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Enjoyable experience.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and good audio. Noise vancelling really helps while in a public setting.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was worth a shot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the buds however refurbished did not win this time. After one use R ear bud malfunctioned and needed to be returned.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new. Bought these for my daughter and they have worked fine for her.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worh the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know they were refurbished. They were 1st Gen. They didn't look like they were cleaned at all and no rubber plugs. Not worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Everything was right!!! 10/10 recomend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality almost like they’ve never been used. Good Christmas gift as well

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad connection issues usually with one pod, battery life is not very good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not refurbished. Just selling returned items.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the AirPods and they were missing the medium cushions. Upon further inspection I discovered they were not even cleaned. There was a dirty figure print on the case and I could see ear wax in the buds them selves. There is nothing “certified refurbished” about these. Steer clear. I returned them paid the extra $50 for new. I should have taken pictures, but I did not not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are true to their advertising and the noise cancellation is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device came to me clean and with no damage and in great condition

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product so much !! The noise canceling is very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These looked brand new. They are super fun my husband loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition. Exactly as described, would purchase again.

    I would recommend this to a friend