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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,871 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant to buy these cuz they were refurbished but they came in perfect condition and I’ve had them over a year and they still work perfectly. Thinking about getting another pair for wifey

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing- super easy to pair - good for music and calls

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works excellent. Sounds is great and longer charging.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Air pod pro refurbished.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, sound is exceptional, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great with the exception of missing ear tips.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods are great. The noise canceling feature is amazing. The only complaint I have with the refurbished AirPods is there were no ear pieces so they couldn’t be used right away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they sound good and noise canceling works excellent but not very comfortable in my ears i always felt like something was bothering me i ended up going back to original airpods which work well for my type of ear

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these better than the other generation the grips keep them in my ear with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Great product, looked like new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy! Great quality, speedy delivery, look like new

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Air pods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has really good volume, really good surround silencing. Although turning the volume up and down can be difficult, overall even though I only had it for a few days pretty good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It’s alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls out of your ear much easier than the original. Sound quality is much greater with the pros. I don’t like how they took away the hang up and change song tapping feature.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    My Experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was kind of bummed out after reading the reviews about the air pods pro that some consumers received... But I’ve got to tell you after receiving mine , all that went away. Mine came within days after ordering them on line. They came in perfect to new condition .. Couldn’t be more happy with my buying experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt sure what to expect from a refurbished item but glad I did. Great deal and headphones. Bought AppleCare and am a happy camper. Shipping was quick and got what was described.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and easy to use. Loved the sound quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I knew ahead of time...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew ahead of time that these were not going to be sounding great when it came to music. But the conveneince of being able to connect to all my mac hardware, definitely a plus. If you're an audiophile, you'll be dissapointed, but for calls, youtube watching and other media that isn't going to dissapoint you, then these will be perfect. I wouldn't give up on your other high end audio head gear but these will do the job for light duty audio. Maybe apple will increae the bottom end and expand the dynamic range. Nonetheless, these are some very sophisticated headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves them! Easy to use. Sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love the noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a little bit to get used to not tapping to change songs. They sound great! Noise cancellation is really great! My only complaint is the fit. I keep posting them in my ears at the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Don't stay in my right ear- Still sound Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpod Pro - my 2nd pair and they still fall out of my ears which is really annoying. They sound wonderful and connect easily with bluetooth. Wonder why apple can't figure this out, still.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Pros are great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good pair of headsets. Not the best for music but it’s a must for audio calls. Has better range and better connectivity than other brands. Stays in my hears quite well

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Literally can’t live without them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am overall satisfied and very pleased with these; sometimes connecting to my laptop is difficult and the audio isn’t the best with my laptop but overall would purchase again in a heartbeat!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    BE CAREFUL!!!! Bad product!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and avoid thes ESPECIALLY refurbished. I bought these when they were $220. HUGE mistake because you cannot add a protection plan. Headphones.... Very light and comfortable. I used them on an Android phone and work great. Touch and hold the button and activates noise cancelation, which is cool. Not very impressed with the sound. Lacks a bit more bass. Packaging... They arrived in a cheap box similar to the mail in razors. No booklet, no apple box with manuals... The charging case had a LOT of scratches. Refurbished means almost like new condition but the box looked beat up. Oh well, at least is the only thing that works fine. Reliability...POOR!!! Id say about 1 month in i noticed i would hear a crackle noise. Even when i had the music on pause. Any head movement would cause a static pop noise. Do NOT go to the store eventhough it says Geek squad certified. They wont honor Apple's manufacturer warranty and will send you to them. Called geek squad customer service..same thing. So I paid 98dls to get a replacement through apple, shipped the defective one. I had to call again after 2 weeks and get my case escalated as I would not get my money back as agreed until they received the defective unit. Well it got sorted out, yesterday (4 months since purchase) the left one started doing the noise. So I already paid 98dls again to do the claim all over. These are NOT worth $250 for the sound and much less with the reliability. I regret buying these. I shouldve gone with Sony or Bose. Stay away from these especially Refurbished, NOT worth it.

    No, I would not recommend this to a friend