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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,871 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mr V

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but nice even at open box price. Gave them to my daughter, and made her happy. Like my cheap Skullcandy ones better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great right out of the box, with numerous conference calls comfortable and people can hear me well. Also working in hospital put one in ear without having to take mask off or taking pone out of plastic bag, i can hear and so can the other party.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never Know These Are Refurbished

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work and sound exactly like brand new AirPod Pros. Compared their performance with 2 other pairs that were new. Definitely worth the savings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPod Pro’s are sweet. I lost my old AirPods and my wife bought me the Pro’s for Christmas. I have a older pair of Bose earbuds and these have a better sound quality. Plus, the noise canceling feature are work very well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They suck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so exited to have these when I got them only the airpods were in it and they didn’t have tips so I can’t use them and the box was in horrible shape and so dirty

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Air pods pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connectivity to my iphoneX Good battery life I love the charging case Cons - falls out of my ear- so glad they are waterproof

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My ear plugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small easy to use reliable I use this Apple product for most of my day , it has now become an essential part of my life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    To buy refurb, or not to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had missed some of the better sales, but figured refurb ones would work just as well. Great sound quality and easy to use. Had to switch out the ear bud portion, but they came with the size I needed still new in the box.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously owned AirPods. Was leery as to whether or not the new ones would be “that much better.” Noise cancelling is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new condition. All it was missing was the charging cord but customer service refunded me 10% for the inconvenience.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly and they fit well. If you buy a pair of airpods, make sure you look at the additional sizes they have in the box. They come already as different sizes so you know which one to use for both. Great Product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not over reacting when I say that these are the best headphones I have ever owned. The noise cancellation feature is by far my favorite. I would really recommend this to anyone and everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise canceling I wear them every date while remote teaching. Work great and are very sleek looking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPower AirPods 2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a must-have Apple product. AirPods PRO don't compare to the originals and the sound quality is magnificent. Wear them indoors, at-home gyms, or outdoors. Adjusting the earplug tips before use is a essential.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for work. I can be on the phone and working on my computer and be aware of what is going on around me. Sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are refurbished and are just like new, I am very pleased with them. I just could not bring myself to pay full price until I tried them. They are great and you could never know they are refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Should have gotten them sooner!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife. She didn’t want to try them but now that she has, she wishes had gotten them sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good fit, but not great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these, but the fit wasn’t great. I love the active noise-cancellation, but wish they fit as snug as the Jabra Elite 75t

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had apple stuff but thought these were a bit ridiculous, but after getting the refurbished ones and finally trying them, I think they’re even worth the brand new sticker price. Noise canceling is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality, nothing was wrong with them and they work great.

    I would recommend this to a friend