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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,871 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    AirPod pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them but I don’t like that you are unable to answer the phone with them. That’s definitely a big con.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    arrived on time as suggested. Good product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished were shipped and arrived on time. Quality was like new, but I definitely would pick up different pieces that go in the ears. Was missing the middle size, which is what I needed. Otherwise, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re good quality, amazing noise cancelling & it makes it more easy for me to hear when I received a call

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good State

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came like new, they had no scratches and the earbuds were completely clean; this is my second go-to pair.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 3 out of 5 stars

    Worked great but missing parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items arrived as described however the AirPods did not come with ear covers - NONE. I went to the store after I found out there were no ear socks and asked to buy some and was told they do not sell them for the AirPods. So I had to orders some from Amazon. Just disappointed I didn't get the ear socks as described. The ones I ordered from Amazon worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    As good as earbuds get

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Instead connection with Apple device, no lag, pretty good noise cancellation. Very comfortable too

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noice cancellation EarBuds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro’s noice cancellation is better or similar to Bose QC 35 II. It is small, light and won’t feel pain if you will use it for a long time. In new OS 14 , AirPods switches from iOS to other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Refurbished is great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish you can tap them like the old airpods. But definitely working fantastic and great. No problems so far!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great upgrade from the regular AirPods!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my own gym use and they have been great. The noise canceling feature is the best. With it on you can really focus in the gym on shows and music while you work out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good headphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good headphone , it's compact and has good quality but it could have a better battery

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    AirPods Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not sure if its because they are certified but they tend to disconnect from the phone. Im not completely satisfied with this purchase. I would recommend purchasing new ones instead. They tend to disconnect often and it can get a bit frustrating during a workout.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buds!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as replacement for 1st gen AirPods for my wife. The sound quality and noise canceling feature is awesome. She uses them every day and probably turns on the noise cancellation to drown me out lol.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bang for the buck.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great,pairing them took about 10 seconds,and for what I paid for them it was a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound quality is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the noise cancellation on these. The bass is tight! I recommend getting the ear hooks from Best Buy or Amazon. I’ve had them slip out of my ears a couple of times regardless of which size earpiece I used

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor play time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of AirPods. Hearing from others who had the old ones compared to the pro ones they like the old ones better. What I don’t like about them is it’s battery life says 12 hrs of continuous play time but mine only last about 4-5 hrs before the go dead. They do charge to 100% fairly quickly so that’s good. Other then that ⭐️⭐️⭐️⭐️ For the price I paid I was expecting more exceptional use of play time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent improvement over regular AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible features and sound in a small form factor that's easy to travel with, wear without fatigue in the office, or just chill around the house with. Great improvement over standard AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints and the sound quality works great, just wish the fit a little better. The older version seemed to fit my ears but both end up falling out after extended use and I can't use these running.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great for Refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were like new and I saved $30 going this route. The box was a little beat up being they were used and taped up, but that’s expected. If you care about Apple boxes don’t get these. Perfect product though!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than I expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons have these, as do all my students. I never really wanted them, but when they were on sale I jumped. I have to say I really enjoy them! Decent sound quality, but not stellar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like new! No marks or scuffs on any piece and the sound is amazing for Bluetooth.

    I would recommend this to a friend