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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,871 reviews
  • Rated 5 out of 5 stars

    Stellar buy AirPods pro!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpods worked grate for me. I was able to add apple care to them which was great as one of the earbuds did go out but I was able to get it replaced with ease with the factory warranty from Apple.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Connection

    Rated 1 out of 5 stars

    Don’t waste your money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started glitching and not connecting right away, but then smoothed out but right after the return window ended one stopped working entirely and won’t charge. Not worth the money. Buyer beware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and easy to use, I have no issues connecting them to spple devices

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other wireless ear buds don't stay in my ear very well. These have a great fit and good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Earplugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with fitting in ear. Needs more sizes. But charge is longer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not for tiny ear holes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, when they stay in my ears. Can’t bend over with them in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buds I’ve ever had. They cut out 99% of the noise and last all day with a charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Airpods Pro!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my iPhone, iPad, Apple Watch and Apple TV. iOS 14 makes switching devices easy, and the new spatial audio is awesome. You couldn't tell these were refurbished, besides some scuffs on the box. A+ Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my AirPods. They are amazing. Being able to hear my text messages and respond is enough for me but add Siri to the mix and it becomes an adventure. Recommended to two friends and purchasing a pair for my husband today!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great….but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound fantastic, and the noise canceling feature works great without causing volume issues with the content. The only challenge I have is that none of the 3 tip sizes fit my ears as well as the Beat Pro’s, so I lose some bass response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these, great sound quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are actually worth a buy. Mine are refurbished and I have not had any issues whatsoever. Very convenient when you are working out, walking your dog, and doing other tasks. The case is very small and fits in any pocket.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were bought to replace stolen ones. Under no circumstances leave them lying around (on my desk).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The left one was awesome, right one didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ones I got were refurbished and the right one didn't work. The left one was pretty awesome though. I ended up returning them since I couldn't get them both to work but that process was even pretty easy.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips, Packaging

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come with the correct ear pieces. Box was in rough shape. I don’t believe anyone could return something in this condition to Best Buy. I’m disappointed in the quality and condition. Next time I’ll buy new but probably not at Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommend! 10 Outta 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love The AirPod Pros! Noise Canceling and Transparency mode at next level!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad? More like *insert diss here*

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item works great. No doubt about it. The part that took some time to get over was how unreliable Geek Squad is. Best Buy slaps this label called “Geek Squad Verified” or some Bs like that. No exaggeration, there was some ear wax residue on the earbuds when I unpacked them. As I said I just cleaned it and tried not to care. Geek squad step your game up...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, use them everyday for walking. I fine easy to use and charge

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed with my store interaction

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these online refurbished, at a great price. The shipping was extremely fast. Pairing the headset was super simple. The noise canceling was off a little so I went into settings and tried to check the seal. The right side sealed but the left side wouldn’t. I thought I could live with that for the price. But then I started to listen to music and the left side sounded like a paper bag was being crumpled in my ear. I took them back to the store to exchange them, that’s where the happiness ended. The store stated there were no more refurbished AirPod pro, the choices the manager gave me was return them for my money back, buy a new pair and pay the difference, or he could get me the older AirPods for that price. So I returned them and left with nothing but a bitter taste for shopping at Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight & water proof! Very solid material and can withstand constant beatings in the weight room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good condition just slow shipping

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with original box small and large tips no medium new charger and charged that work great no issues with the product

    I would recommend this to a friend