Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,871 reviews
  • Rated 3 out of 5 stars

    Great product, but with a slight defect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left airpod had a slight defect, that made the speaker lack in the midrange and during noise cancellation mode the left airpod picked up motor vehicle noises and warped them in a weird way. This made the pair unusable, so they were returned. But it gave me the chance to try the airpods pro, which made me buy another pair that works great!

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Do not buy refurbished

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package is supposed to come with two extra sets(4) of ear tips. It only came with 3. All the same size. They are also not for the AirPods Pro. Not sure what they are supposed to fit, but they don't fit these. Chatted with customer service. The first rep said she would give me a refund then I could take the AirPods to the store and exchange. When I asked her if I had to return them before the refund she disconnected the chat. The second rep told me there was nothing she could do since they were refurbished, I told her the refurbished explanation did not say to expect missing parts. No gift card offer or discount offered just a "sorry about your bad luck".

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice, but setup was tricky

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well but were a little bit tricky to set up. I have set up new ones and it wasn't the same.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Charging is only Problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to be charged every 2 and half hours The sound is awesome.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    Box might not include everything

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a deal and when they arrived, they were missing the medium ear tips. Best Buy support said I could get medium tips by going to the Best Buy store. Well, this experience wasn't confidence inducing. I'm going to spend more for the new airpods that have never been opened.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Well worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Easy to pair, sound great. Easy to switch between modes in IOS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get buy for the money

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in original box with the tips and charger. The only way I could tell that they had been used was that someone else's name came up before I registered them to me. A great buy for the $$'s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They're still good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a fan of samsung and apple products but these just dont meet the expectatione I had

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Airpod pro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase for getting the refurbished model. Clean and product functioning properly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpod pros

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nervous about ordering refurbished ones but they Work great! Would recommend to anybody!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like headphones but no wires

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your headphones have wires you’ve done something wrong. Highly recommend. I use my hands a lot and was tired of getting my arms caught in cords. You can lose circulation that way. So these are good for health

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpod Pro is the right choice

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas present for daughter and she has not stopped using them yet. The pro version has better ear piece that helps stay in the ear. Amazing sound and nose cancelling.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Happy Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has scratches but the AirPods are very clean and they work good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    AirPods

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another gift for my girl, and again she hasn't bitched about them so I guess it just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished works like new

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues, so I am glad I bought the refurbished instead of new. Save some money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second AirPods Pro: proven good records

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have AirPod Pro for almost year. It works good, only one problem I found- it can fall out and replacing tips does not help much. Despite this minor problem I bought new one for my dear girl-friend ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not my favorite

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are horrible to keep in your ears. I like gen 1s better. The GPS tracking is deplorable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Don't fit small ears

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't stay in my ears. I was hopeful because of the three tips, but it still didn't work for me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a refurbished pair…there’s a slight rattling in one but they’re pretty cool

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Tried so hard to like them.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to like them but I just couldn’t make them fit right and I kept losing one or the other so I finally brought them back. The sound quality is good but I personally prefer my Bose wireless headphones that I’ve had for about 4 years and never had a issue with.

    No, I would not recommend this to a friend