Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,871 reviews
  • Rated 4 out of 5 stars

    airpods pro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great earphones but hurts my ears a bit around my ear canal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item and experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After searching many places for these AirPods Pros I found a great deal with Best Buy. I was satisfied with this item and the fast delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!! And I am such a fan of Best Buy. I will continue to buy my electronics form you all. Thank you for good products and business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as a present for my mom and she loved them.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Better to buy new than refurbished!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning the product worked well. But after a year of use, it started to act weirdly like suddenly disconnecting from and reconnecting to my iPhone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No issues!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPod Pro refurbished earbuds where better than expected. They were in perfect condition and we have had no issues at all for the last month!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed Geek Squad certification

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought Geek Squad certified products before with great success; unfortunately for airpods Best Buy did a poor job. The box showed sign of wear but that was ok; the airpod case was all scratched up and not in "good" condition but most importantly the airpods were still dirty (hair, marks) from previous wear which is just not hygienic. To quote from Best Buy's website: "You don’t want to see them and neither do we" and there was a lot I saw wrong with these. Returning them and spending the extra $ to get a new one, really disappointing certified refurbishing process..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this airpod pro. Good product qt good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refurbished, but I thought it was a geek squad certificate. However I returned, and the customer service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d been dragging my feet to get these because the price freaked me out. But these were discounted and work amazingly. Great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i like the noise cancelation.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why did they take forever to get in? i ordered them on the 2nd of January and they said they I would get them on the 13th but i got them 3 weeks later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They still work after 3 years of abuse. I'm genuinely surprised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, Efficient, and handy! Bought these to replace my normal headphones and have been impressed ever since I started using them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice sound

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About these for my wife for her birthday and she absolutely loves them. She actually loves all Apple products I'm an Android fan myself

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them but my right earbud stopped working after 2 weeks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them! I now have to purchase my husband a pair! I have some and so does my daughter and best investment ever!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Seemed to not be refurbished properly

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great but the right one won’t hold a charge. My regular airpods last longer soo I think it’s a problem that happened in the refurbishment process. And I’ve been told there is nothing they can do...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product looks and works like brand new. All the accessories were also with the product, they looked new and worked well also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great service.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent apple quality. They were a gift. And were delivered on time, and for free. I'm satisfied...what more could you want?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for what I needed them for

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant to purchase , waited a couple of years but couldn’t wear the beats pro at meetings or calls .... the air pods filled my needs exactly.

    I would recommend this to a friend