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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,871 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift and they are totally worth the price. I would definitely buy these again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thank you for your Christmas Eve happy holidays to all you guys have a merry Christmas Eve

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Geek Squad Refurbished Apple Products Suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently the Geek Squad does not know how to refurbish AirPods Pros properly, as they will not stay connected, the microphone causes audio problems on the other end of phone calls, and I have to constantly “Forget them” on my iPhone 11 Pro and re-connect them from scratch each time I try to reconnect them. The aggravation alone was not worth the $25 I “saved” to have a worthless pair of earbuds that are now conveniently 20 days past their returnable date.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Love the Apple ear buds. Would recommend considering the refurbished items. They’re great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely can’t tell any difference in quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can get the same exact quality as brand new out the box but for $30-40 cheaper. Literally can’t go wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good with my every day school life. The volume is perfect and so efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpod pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work like new. I’m a satisfied customer. I would purchase another set to give as a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air pods came on time and in perfect working condition. They looked brand new and elegant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she is absolutely ecstatic about them two thumbs up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Workout Earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless earbuds for working out/listening to music and relaxing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my AirPod Pros. I just wish that the battery life was a little bit longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a replacement for a lost device, these are as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best wireless earbuds in the market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you have an apple product (iphone, ipad or mac) these are the best earbuds you can get in the market

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless Charging Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I would get a good deal on refurbished AirPods Pro, but they were not QCed well by the Best Buy refurbisher inspection process. The wireless charging function does not function properly; it barely works.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    TOO bUlKY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these with high expectations. I have a small ear so they are too bulky for me. They do leave you a lil sore once you take them off. I personally did not like them and even swapping the ear bud to the smallest it was too hurtful. The sound quality is good, cancels out outside noise.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    APPLE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and would reccomend them to anyone i love them and they work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves the transparency mode!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son and he loves them. He takes them everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best AirPods. Every Apple owner should be wearing these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love these!!!!!! Great price, shipped to home!!!! Easy, convenient transaction!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing stuff and defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing the original ear tip size that comes on them sound quality is okay except mine are apart of the defective models manufactured according to apple’s recall so i will nees to get them replaced

    No, I would not recommend this to a friend