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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,871 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m recommend this product to my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound easy to pair with phone great gift....

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are a game changer and highly recommend them because they sync up to your cell phone very quickly and I love the noise canceling future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best wireless headphones out!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everything. Noise canceling is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ...............,....,....................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for these AirPods! Bought my first and one wasn’t working. They exchanged them out for another set. Been working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent item ....................................

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were supposed to come with small, medium, and large ear pieces, but the mediums were missing. This was a refurbished product, but it was advertised as "complete." There was no mention of missing medium ear pieces. Returned it to store and customer service rep said they couldn't replace the medium ear pieces, and all I could do was buy the more expensive brand new AirPods. Very disappointing .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great and very comfortable to wear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Air Pods Pro!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good. The one I got I think was open box everything was there and was clean. I had no issues like others have had and it delivered super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, only slight issues with debris getting stuck in charging port of case but with good care will last a very long time!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Umm ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok not overly impressed with them. The design of the original allows for the load to sit in your ears Seamlessly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy brand new.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpod pros are great but the refurbished from Geek Squad are buggy. The first pair seems to not wireless charge, the second pair did not have spatial audio, and the noise-canceling feature is noticeably different than my first pair. You are probably better off buying them new and not worry about saying some money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Won’t stay in my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried all 3 earplugs and none of them seem to fit my ears so I’ll just keep using my old EarPods, they actually stay put

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It was a no for me.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read many reviews before purchasing this product (open boxed) and everything seemed to be positive! When I got it, the left ear bud was not working at all. I thought it just needed to charge so I left it charging for a good while but it never reached to 100%. It also never stopped blinking red. Also, small gummies where also missing (didn’t mind) I believe I just got a bad box! Going to BB tomorrow so return it!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Weird noise

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud had a weird “crackling noise, as if there’s something loose inside & you can only hear it when the AirPods Pro are inside your ear. Turns out it was an Apple defect which can be fixed by contacting Apple & sending the earbud/s in. Wasn’t aware of that so I ended up returning the earbuds which I got for a really cheap price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t love these . New model doesn’t mean better . The design on these hurt my ears . I went back to my original pair

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    great fit

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than my first gen pods and the fit and stay in great well worth the cost one con battery life is shorter

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What do I do now

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left pod on these has a static sound anytime something touches it while on transparency. It’s awful.

    No, I would not recommend this to a friend