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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,871 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    it is easy to use and user-friendly. I liked this.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is easy to use and user-friendly. I liked this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Working Fine Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with refurbished. Seem to work like brand new. Good sound. Just don’t stay in ear like another non apple brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They worked for 2 weeks now left air pod dont

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For couple of weeks the air pods were working for awhile but recently the left air pod stop working. I Need a new set please.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound quality is decent but can’t get a good fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried all three sizes of earbud and also in multiple varieties but the sound test keeps coming back rearrange or change

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very clean, and very nice. Sadly, didn't come in original box, though expected when buying used.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancelation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and actually stays in my ears unlike the older ones The noise cancelling is amazing for the plain

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    How did I love without these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are awesome! The sound is incredible. I cannot believe they can get that much bass out of an earbud.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a week and noticed some buzzing in my right ear. Exchanged for a pair of brand new ones which work great!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pod Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AirpodsPro are great a little worried because they are refurbished but well worth price and pleasantly surprised

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that these actually stay in my ear without constantly falling out like the AirPod 3rd Gen were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! I bought some for all my kids and I saw how much they liked them so I had to buy myself some.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned and stayed with my AirPods v2. Felt them uncomfortable even with a change of earpiece size.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of earbuds and I was surprised at the price even though they were refurbished and how clean they were.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over 6 months ago and still are in great condition. Would definitely buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Couldn’t get these to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to save money but these headphones would not work for me. I could hear anything so I returned them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Air pods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter and she loves them. The noise cancellation works great and they sound excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, work great! I bought these as a refurbished item, just like brand new. I’m a frugal shopper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great with other apple products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great with my iPhone, Mac and Watch. They sync automatically, and show up on my cloud devices. I love the stem being the “button” you won’t hit it by accident because you actually have to squeeze to do your controls. Only drawback is the sound quality is kind of weak. Bass is weak.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great technology, poor fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods technology is excellent for the IOS ecosystem which is obvious. Love being able to listen to and respond to messages without touching the buds. Fit on the other hand is why I had to return them for the third time. Bought Spinfit gels and still couldn’t get a proper fit.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Refurbished REALLY?... At least they work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I picked up the refurbished item and the box looks like it was destroyed and taped back together, fortunately the AirPod pros are OK, some of the pieces were missing from inside the box... The ear tips were not included but the cable was so its not a complete loss.

    No, I would not recommend this to a friend