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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,871 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Could not tell they were used. Shipping was on time. Great as a gift or for yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Air Pods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound experience. It's like being in 5D. Sounds and vibrations are felt through out the body.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go to refurbish earbuds for a good price, but decided to get the AirPod pros instead

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very easy and fun to have

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product Very happy with the results Lasts much longer then expected Clear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the Line

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these work great. ive since lost them, but they are the best pair of headphones ive owned

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds i’ve ever had, exceptional sound, connection, & noise canceling

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Badly refurbed air pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did these come almost a week late, one of the ear pieces you use to change the size is torn and not usable and one of the air pods has bad volume. The one works well and get loud enough to hear from and the other you can barely hear if both pods aren't in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but they constantly fall out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My opinion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not stay charged for long but I’m new to air pod pro’s so it may be normal

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPod

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good quality and that time when I buy it I don’t know it a second hand but it good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    what

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to return them because it would not hold a charge not going to purchased a refurbished again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    They are good for now.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good right now but time will tell. Long story short I had a set that I sent in under warranty. Best Buy lost them and couldn’t replace them with a brand new set. They only offered in store credit or this refurb. Not happy with the way they handled it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earwax...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda gross bc they had earwax in them still.. but other wise they were pretty cool

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good EarPhones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods are great because of the wireless functionality and the noise canceling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished and they were like brand new! They still work just as good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality 10 out of 10. I would recommend to anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Audio Issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited when I received these but as soon as I charged them and turned them on there was a crackling noise in the right earbud and it got louder and louder when I would have noise cancellation and transparency mode on. It would only go away when the AirPods less than 50%. I had to return these

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Upset customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never order anything from “geek squad” again!!!! I purchased 2 air pod pros and one of them came with the wrong ear bud cushions. So I went to the store to get the right ones and they’re telling me that I have to contact them to have them mailed out to me and gave me a number that no one ever answered. NEVER AGAIN!!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, durable and wash it in washer and dryer by mistakes. And still sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It’s awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good!, I love this Airpods…the sound it’s the best !!

    I would recommend this to a friend