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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,871 reviews
  • Rated 3 out of 5 stars

    Missing spare ear piece attachment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was not shrink wrapped. Missing spare ear pieces. Works okay though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fathers day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loved them n they were geek squad apprved refurbished great recomendation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for apple devices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of ear buds for iPhone and other Apple devices. They will pair with your iPhone, iPad, Apple TV (4k), and Apple Computers. The way you put them in your ears and they connect is seamless. They work great with Apple TV and will prompt you to allow the connection so there's no automatic connection like other bluetooth headphones. I got mine as a refurb and they were in excellent shape.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love anything Apple

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. But they really hurt my ears, made it hard to enjoy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless earphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver good sound and comfortable to use. Easy automatic connectivity. Small and no too bulky

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods casing had too many scratches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Casing had a lot of scratches and there was a lot of wear and tear on the AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stan the man

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product order than refurbish they work perfectly very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review Airpods Refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came intact, conecting them was easy to several devices and ound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Factory quality, not second hand at all even though they were refurbished. Love em

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best for best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphone. Everything work great i strongly recommend to public to bye!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great until it falls out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of the normal airpods because I can wear them for hours without thinking about them. These airpod pros stay in my ear for an average of 15 minutes before I have to readjust. Maybe I have weird ears, but tried the different tips and no success. Sending mine back and I'll get a new pair of normal airpods.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my AirPods and love my new airpod pros. Refurbished is easy money saved.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clean no issues. Exactly like new even had the different headphone covers

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good refurbished product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appeared as if they were brand new, no issues with the sound or charging case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They don't fit like they should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is horrible. We ended up going back to our original AirPods.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear candy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product - they sound amazing! Should have purchased sooner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Short return window means very expensive earplugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use with a new Dell laptop to be used for a graduate program that has an online component. The airpods paired and worked well the first two times. The third time, they paired but would not stay connected so I unpaired them, re-paired and they initially connected but then disconnected. They then connected and disconnected moments later a few times; never long enough to hear through the airpods. The fourth time, today, they did the same thing so I unpaired them, turned off Bluetooth on the nearby devices, and re-paired them. Again, they connected for a moments or two and then lost connection. I planned to return them for a new pair but it seems I am 11 days past the return date so I am stuck with very expensive airplugs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Air pod pro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good as new can't even tell it was use would buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say that Geek Squad Refurbished products have been quality inspected & made sure to be in great working condition. My purchase proves otherwise. Right AirPod was blown upon delivery. Had to return them IMMEDIATELY. Hopefully, the next pair are actually in good working condition.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Incredible sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were refurb but that just meant I did not get a box. They work great!

    I would recommend this to a friend