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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,871 reviews
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys sent me AirPods that one ear only works and it’s not ok can u guys help please

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Pods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re happy to have bought the Apple pods they work great and only had one issue when calls came in we couldn’t hear anything but they work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not factory re-set AirPods Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came to me showing and stating that it was someone else's EarPods, so there is no way that this could have been factory re-set or anything. I was very disappointed with this product and will never ever even think of purchasing another "Certified Geek Squad Re-Furbished" product from Best Buy as it totally was not!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    refurbished item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first time purchase of a refurbished item and the air pods have been great. You would never know they are refurbished.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Huge mistake

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month, the right air pod charger inside of the case will not charge. I have to get a new box now since there is only a 15 day warranty for a REFURBISHED product. This experience is similar to getting an iPhone charger from a 7-11 gas station. Absolute joke.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPod pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, we know why returned. Works when wants to won't keep on Bluetooth when selected

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left one stopped working about 9 months in. Not good quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Missing part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was missing the medium ear adapter. Was really dirty, spent some time to clean them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods do not stay in your ear. They are always falling out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pods give away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pod were great, I guess. There ere no instructions. I handed mine to my grandson. I do not anything that is difficult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AIR PODS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Air Pods are nice when you go running, I replaced my old Air Pods with these when the old pair started cutting out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so happy about the way they look when I received them but they work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these however they don’t stay in my ear too well. But a lot of earbuds don’t stay in my ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro- Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new, all accessories included. All works well without any issues. Happy customer for a great price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pops out!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first couple of days was OK not a fan of the buds on the end but I went with it. they literally kept popping out of my ear on their own like out of nowhere one fell in the sink. I had to return them and get the third generation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Erbach

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s OK it broke a month later I don’t know why I have to write so much to say something about an airport

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems like Geek Squad did a great job because I am using it since I purchased and it is working fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be wary of refurbishment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work, although they could connect to my phone. I tried resetting them and even had Apple support try to help only for them to tell me to return the item. I’m pretty sure they were defective but at 180, and if they worked would’ve been a 5 star review.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    eh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the airpods were good but i gotta a eartip that was broken

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished airpods are not the way to go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy the airpods refurbished, you run a gambit of receiving dud headphones or charging case Its been two months and my case doesnt charge anymore Compatibility issues also occur where you will lose connection to another device out of nowhere

    No, I would not recommend this to a friend