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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,871 reviews
  • Rated 5 out of 5 stars

    Happy wife!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife and she has nothing but good things o say about them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    missing medium

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not include all three ear bud covers only two ==no mediums

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was functioning but the surface of the earphones were severely damaged. I know that it is a refurbished product but I couldn’t tolerate the damage and I returned it. The product was not worth the money I paid.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t stay in my ears. Even with the small ones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished to perfection !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I did not know they were refurbished then I would never know. Works good as brand new !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can I give 0 star?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big difference to me Refurbished vs Used...Charger box came dirty and scratched...Returning

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond Compare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing earbuds. The spatial audio when used with appletv is beyond compare.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Looked as used or returned item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my sister, the box was not sealed with plastic, and was dirty, the case of the AirPods was not intact, it had scratches, and was missing the medium silicone cover... I recommend to buy them from the apple store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased as a gift to someone. the left airpod doesnt work. very disappointed. wont ever purchase again since its not returnable. better to buy directly from apple

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not a good buy !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these due to connectivity issues and battery life. They died working hours of use the sound quality was subpar at best.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    josetamu AirPod Pro returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were refurbished and the transparency didn’t work and they were missing a set of ear cushion and the left one would run out of battery faster than the right side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a much appreciated gift. Refurbished was the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT .............................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Airpod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working perfect. Sound from the airpods are excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best airpod

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so good when you are in the school bus and everybody is talk so loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpod Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good sound quality and excellent noise cancelling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well Had them fir two months so far No issues Good buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy a new pair.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly wouldn't recommend getting a refurbished pair. I had to send them back twice before getting a pair that actually worked. They are always falling out of my ears too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Last las long as brand new.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished AirPods lasted as long as brand new AirPods.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not pleased with return policy of gifts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this item and was only given store credit because of a 15 day returns policy. This was a gift for Valentines and because of limited availability, I bought them earlier so they would be here time. So much for planning ahead.

    No, I would not recommend this to a friend