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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,871 reviews
  • Rated 1 out of 5 stars

    Don’t Buy These Counterfeits

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as a replacement for another pair that had some issues. It turns out Best Buy sold us a certified counterfeit. Apple verified it, and we will be returning them and demanding our money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods Pro Right side bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right side of the AirPods Pro does not work & I did not buy these AirPods for one side to work and the other not. I would like a refund OR a right side pod sent to me. Waste of $189 for only one side to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods refurbish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first pair I got I was missing pieces so they sent a new pair. The second pair had earwax all over them. I will never buy refurbished from here!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! My daughter loves them. I got them as a gift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy “geeksquad” refurbished AirPods!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. I’m sure the AirPods were purchased by someone and swapped out with fakes... the serial numbers don’t even show up on apple’s website.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only say that I love these very good headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and deliver on time. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using for a week and works better than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my AirPods and these are much more comfortable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t work do not buy refurbished had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy refurbished these don’t work one side was damaged and screeches and seems to have been damaged

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken after a week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a weak left AirPod completely stopped working and if I do manage to get it working it Glitches out trust the other bad reviews just try and save money for the non refurbished AirPods pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Epic fail. buy nonrefurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited for the deal but after a day the right bud stop noise reduction so I had to return this was my first and last time buying refurbished. For sure buy the new ones the day it worked was great lol

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy they sink up to my phone and computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, highly recommend. Would purchase again!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air Pod Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was there and it was in good condition, but the AirPods were dirty and I had to clean them. If it wasn’t for that these would be perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing and thank you so much to best buy store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my boyfriend. He absolutely loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Badly refurbished

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They looked great like brand new but although it said geek certified, one of the AirPods had a terrible sizzling sound. I returned them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Air pod pro

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    End up breaking after finally opening since i bought it dont buy them refurbish now gotta get a new one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pros and Cons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are OK , but not happy with the battery life. It is terrible only lasts at max 4 hours and most og that is on standby

    No, I would not recommend this to a friend