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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,871 reviews
  • Rated 1 out of 5 stars

    Horrible sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds horrible. Had to exchange for one that was not refurbished. Would not recommend a refurbished one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I kept following on this item and didn’t receive i

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with best buy too bad , I kept following for month and the answer after that was it lost and they cant reshipment another one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Apple is apple

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would always fall out of my ear. Case opened really easy. They would pop out if I dropped them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BESTBUY team CHECK IT OUT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad condition!!! Please check before send the product to the customer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Airpods

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great until recently they started making a white noise in one of the air buds

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Popped speaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished AirPods worked as they should for about 2 months then suddenly the speaker popped on my right earphone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods i

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    False of my ears alive had to keep placing it in place. Good for people who has big ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love Hate

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product, hate the fact that it quit working just after 90 days and I wasted $200 on a Best Buy refurbished product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non-functional Apple AirPod Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished item is missing parts (rubber ear buds) and does not hold a charge. Will be returning/exchanging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Items were used far beyond what item was priced at

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have just bought new. Item was far used for a 10 dollar discount for refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failure in about a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed about a year from purchase. That 90 day warranty says it all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What I get for saving a buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is refurbished but not corrected it seems. Left bud does not do switch out of noise transparency mode.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t hold charge had to return

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t hold charge. Had to return asap. Such a shame and a pain in the butt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right headphone crackled really bad and the left one didn’t work at all. Ended up returning and just buying new ones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were sent the incorrect air pods. We ordered the Pro & received the regular ones. We have to go exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My right AirPods lost sound reset it and all love my pods it’s a shame only a few months and here come the problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not gift worthy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case had many scratches on it was not gift worthy. Sending back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy refurbished!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a hit or miss when buying refurbished! I always get the bad ones :-(.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with no charger and 1 set of earbuds that were different sizes. There were also no instructions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Missing parts probably not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice AirPods but missing parts no medium tips and no charging cable

    No, I would not recommend this to a friend