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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 1,871 reviews
  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them to see the quality but the bass in the earphone was horrible I hope they can do a better job

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Parts missing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing medium silicone caps. No way to ask for replacement in "order returns" section.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side does not work probably. It was a gift and it was just open so it can’t be return!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished AirPods!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple months my AirPods started to make a rattling noise and I couldn’t hear the audio well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t trust “geek certified”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hinge moved around and when i went to bestbuy they refused to fix it or repair it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Baad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend these days for all your ear and they are way too small

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not fixed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not fixed. People could not hear me when I was on the phone with them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and I have not had any problems out of it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sheianealairpro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The have an echo an they keep gong in an out where it makes it hard to hear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right side I’m hearing static already didn’t get the insurance thought it would last

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I cant get my money back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it never got here and i cant get a refund. i just want my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    i didn’t recibe my order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no good i never get my earpods and never get my money back so

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shipping issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still awaiting their arrival. It’s been 2 weeks. Very poor tracking information

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned to purchase a new one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work properly. Returned it and purchased a new one. The new one is terrific !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished are a waste

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality refurbished ear pods, one ear piece didn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t stick into your ear . I dropped and lost mine on the second day

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not buying refurb again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars for the Apple product…I’m subtracting three from a full 5-star rating because they start to make a static noise after battery life is below 90% when in noise canceling or transparency modes. It appears the refurbishment didn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to exchange because my granddaughter didn’t like this one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they dont work no wonder they where refurbished they suck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These suck!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are now making a very staticky noise!

    No, I would not recommend this to a friend