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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,871 reviews
  • Rated 1 out of 5 stars

    Item never arrive to my address

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item never arrive of my address. Please shipping the items.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box purchase. One pod had a constant crackle. Seems to be a common issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t use them for phone calls only music. They suck beats is better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these bc they wouldn’t stay in my ears. I didn’t like them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertisement from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy refurbished.... it’s damaged and looks used ... stained .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sounds issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods glitch and sound doesn’t work every once and awhile.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terribke

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No charger or ear plugs.. terible purchese renewed is bad..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    1 star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods are staticky every time the volume is turned up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sent a used product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like a used product was directly shipped without even cleaning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was what ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not really work as it said I rather by it new then used

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Had to return

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these. had a lot of crackle and pop while listening

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear wax

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much earwax. Really gross i had to clean them a lot

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like them too loud for me…………………………………………!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Parts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received, didn’t know refurbished meant missing parts!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left pod won’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left pod doesn’t work tried charging with different case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I never got them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got them and I didn’t get money money back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I should've got new ones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the grates because you can't here on one side i now there refurbished but you will think thay went true them and made shore everything works so you don't have the trouble to have it return

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Fake airpod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sold me a fake AirPod can’t even connect becarefull guys it’s was supposed to be a refurbished..came to find out it’s they are replicated

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Bad airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was bad the airpods didn’t have the medium size ear tips and they didn’t fit well the box was a lilttle dirty i expected better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pay for the quality of new.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love them except I lost the left one. They were refurbished but the case was not. The case opened way to easy and the pods fell out.

    I would recommend this to a friend