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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 1,871 reviews
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear pod disconnected and won’t reconnect due to previous owner of the AirPods and occurred two month after.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy new

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished, for my hubby. He didn’t like the way they sat in his ear, not that comfortable. Has a lot of static at times

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When playing music they work fine, but the case came dirty and when I get a text message the voice sounds like a robot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty, Missing Ear Tips, and just gross

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title says it all. When we received these we opened the packaging to put the item together. This did only come with two "sets" of ear tips. The reason sets is in qoutes is because we received four total, but not two sets. The tips were also still having ear wax on them, which is very gross. We did try to pair these to the phone, but if you want something for Android try something else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    sometimes work sometimes does it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes work sometimes doesn’t and disconnects randomly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items was not working. It came on on the first day but by the morning it’s not turning on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    One AirPod wasn’t working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u have the extra cash to buy them new , don’t risk buy it , not open box.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Air Pods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for talking but not good for exercise. Regular air pods are better,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is as expensive as a new one but doesn’t have manufacturers warranty. Be aware when you buy refurbished products and make sure you check those because once they stop working you are on your own. In this case I had to trash it only after 2 months of purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Case battery went out not even a year later

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t even had a year and the case will not hold a charge anymore I can plug the case in and charge the buds but once there dead I have to get it plugged in to a charger to charge the buds back up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There is a defect in this headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the time the headset falls out of my ear and when I talk to someone the sound stops permanently and I immediately use the answer and talk from the mobile phone and this happens many times the headset is very bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete waste of time and money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered multiple pairs and every time they arrived still attached to someone else's apple ID. I proceeded to get no help from Customer Care and had to eventually return and purchase elsewhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because my old AirPods battery life was very poor lasting only 1 hr 45 min per charge these were scuffed and the battery life is hardly better. Should’ve just bought Raycons.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not even good and it has smell I can’t even use it or return it anymore coz i gave it for my husband and he just use it yesterday and the returnable period is done

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpod Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpod pros have glitch only one side works even if fully charged occasionally both sides work really frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpod pros

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpods stopped working out of nowhere and I am sure it was the same problems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left airpod sounds like I’m underwater to the person I’m on the phone with. Should have bought them new

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    airpod!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    will not charge completely. how can i fix this ? not even a year old. only 5 months in

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPros already paired with another account

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to pair these AirPros with my phone. They were already paired with another account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just buy new

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time buying refurbished anything and it was my last. One headphone worked half of the time.

    No, I would not recommend this to a friend