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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 1,871 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods sound nice and are good to like workout

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had some before and they worked great! The battery does die kind of quickly however but I’ve had them for I think around 2 years now

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 3 out of 5 stars

    AirPods Pro’s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a big box AirPods where open when delivered and out the AirPod box

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 4 out of 5 stars

    LOVE THEM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these,was questioning them at first because they’re refurbished BUT I’ve now bought two pairs. First pair was immaculate and the second set was almost perfect. The second set was missing the medium ear tips but luckily my wife wears the small. Very happy with these.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Earwax, missing charging cable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dissatisfied with this product. If you are refurbishing/ making sure a product works, maybe try cleaning them a bit so that the customer doesn't receive some with brown earwax all over them!!!! Also may be smart to double check if the charging cord is in the box before you send it out. In the process of trying to figure out what to do about the missing cord I found that it has gone down another $20! So I have started a return and order a new pair at the cheaper price. Fingers crossed they package it right this time and maybe clean the product???? That would be nice. There are lots of scratches all over the outside of the case but honestly that would happen anyways after a few weeks of my using it. I am ok with that if I am getting a used product for a cheaper price. This sort of wear is acceptable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good AirPods pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good item yes i use it 100% real thing and the charger it’s really good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple certified refurbished Air Pods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase these earbuds for my Grandson & He loves the, good quality sound & is working well 4 Him. I was kinda weary of them because they were refurbished, they seem to be working very well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Convenience but not durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenience but not durable. My right earbud got static if I am on phone or using by itself only. Did not know that you can bring to Apple within 3 years for a replacement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Got Fake Airpods :(

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift and they turned out to be fakes. I didn't realize for almost 6 months because they're good dupes but Apple has confirmed that they're not real. Someone must have given them fakes but I'm super disappointed that Best Buy would let fakes get through.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Doesn’t stay in ears when exercising

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. Won’t stay in my ears when exercising or Lying down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks “I will give you thanks in the great assembly; among throngs of people I will praise you.” (Psalm 35:18, NIV84). You can be sure that the Bible encourages and commands the people of God to give thanks to our blessed and glorious Lord. There is something about a grateful heart that brings pleasure and satisfaction to the heart of a holy and righteous God. I know that is so because it is clearly the will of God that His chosen people habitually give Him thanks for the blessings of life.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! These are such a good deal and arrived in great condition

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, packaged nicely, good quality, received in a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 12 year old LOVED these! Worked perfect! Thankful we ordered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Geek Squad" refurbished?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to be clear, this is a review of Geek Squad, not of the airpod pros... They are fantastic and amazing products. Geek squad on the other hand... well read my review. There's a two things wrong here... 1) These airpods were not even reset and showed up as Andrea's Airpods during initial pairing... 2) they were broken. The Left earbud's speaker cracked and sounded like snow (on tv for those who are old enough to remember what that sounded like). If they were actually refurbished... they would have reset them by clearing the name and also determined that they didn't work as intended. Best Buy, you've lost my business for this shabby attempt to repackage a broken item. Oh and by the way, they are trying to get me to pay return shipping... HA!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lovee the noise cancellation quality ,❤️❤️❤️❤️❤️

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my renewed AirPod Pro yesterday and it was terrible! The product obviously had not been repaired because the right AirPod made a cracking sound. I expected more from BestBuy but I will return these and order new ones directly from Apple.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very unsatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't expect the product to come in perfect condition but at least expected it to fully function. I don't believe saving $10 is worth having an an earbud blown out. The squeaking and popping is obnoxious.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Performance, broken in 2 months!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this AirPods Pro refurbished by Geeksquad on March 22, 2020. The right pod stopped working first week of June. Right after it passed 2 months mark for return or exchange. $219 for 2 months usage. I expected better from BestBuy and Apple.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AIRPODS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JUST GREAT, NO complaints working just like NEW,NO issues JUST GOOD SOUND

    I would recommend this to a friend