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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1871 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, sound quality, fit, battery life, and refurbished condition of the Geek Squad Certified Refurbished AirPods Pro. They appreciate the effective noise cancellation, comfort during extended wear, excellent sound quality, secure fit, long battery life, and the fact that the refurbished products are like new. However, some customers have concerns about connectivity issues, sketchy packaging, occasional defects, the high price, and the lack of charging accessories.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,871 of 1,871 reviews
  • Rated 1 out of 5 stars

    WHat????

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When another retailer is selling the same Product brand new for the same price, why is BestBuy selling refurbished ones for the same price as new ones? I can't believe that these refurbished earbuds are worth the 200 dollars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    you MUSt be an idiot to buy a return -$5 dif.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You must be an idiot to buy a return dirty / broken item especially an ear piece that is only a difference of a few bucks. Those marketing gimmick ( geeksquad certified is a joke) they are mostly sloppy technical (slave driven) employees.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on this product! First time buying refurbished.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery life is terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is fine but the battery life is only 3-4 hrs and the charger doesn’t seem to charge at times

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY REFURBISHED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. It comes with defective product, scratches, and missing ear rubbers.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 1 out of 5 stars

    No

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging was terrible at this point you might as well by the regular Ones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DIRTY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These showed up DISGUSTING. Dirt and earwax all over the case and on the AirPods. They work perfectly fine and we are happy with them, but typically you’d think Geek Squad would at least clean a product before shipping it off.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unsure of Geek Squad Certified Items

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return them and bought new ones. Employees didn't have enough info. I wanted to know if Geek squad Certified Refurbished items come with a manufacture warranty. I still want to know as I am typing this review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a month now and the left air pod has officially stopped working and the battery life is awful my first gen AirPods last longer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No more Refurbished items for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looked like a great deal but one of the Airpods didnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waxy, dirty, poor quality it is very low quality and beaten up

    No, I would not recommend this to a friend