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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 979 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the sound quality, wireless connectivity, comfort, and affordability of the Geek Squad Certified Refurbished AirPods. They appreciate the great sound, the convenience of not having wires, the comfortable fit, and the reasonable price point. However, some customers have concerns about the packaging, cleanliness, occasional defects, and scratches that may come with refurbished products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 979 reviews
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Very recommendable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was exceptic to purchase this product, but i get the risk and try it, after i have it i really forget the price because are valuable to the product, the charge is true you could use like 5 hours with 1 charge and the case has 5 more opportunities to charge it, this are true you have around 25 hours in one 100% charge. and dont fall out,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Air Pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the product because it keeps dropping off the line while talking on the phone or maybe the reason was I purchased refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy spend the extra money and get the new ones these were dirty and really beaten up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t understand the appeal with these headphones. The sound quality is subpar to say the least. I could hear everything around me. Average for calls too. Pass.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Buy refurbished and save money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was hesitant about purchasing refurbished Earpods as they were most likely in someone else’s ears. However saving $30 seemed worth it. I simply wiped them down with lysol and they were good as new. The Airpods shipped the same day and arrived four days earlier than expected. They are in great condition and appear to never have been used for more than a day. The microphone and speakers are much better than the apple headphones that come with the phone. They are a very high quality product, I am not a die hard Apple fan but these were a great purchase. They feel secure and I haven’t had any issues with them falling out. I had read some negative reviews about hair being on the Airpods when they were recieved. Unfortunately mine had hair on them as well. After a while I noticed that literally every piece of lint will stick on them and the case, which would be the reason the geek squad could not control every piece of lint that makes their way into the refurbished headphones. I have attached a picture for reference after rubbing them on a cloth. Every fiber will stick to them. Meaning the negative reviews most likely did not actually have human hair on them. The only improvement would be for the geek squad to not completely wrap the Airpods in their giant orange and black stickers and shipping labels. I had to cut open the box there were so many stickers on it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered new air pods and was mailed dirty refurbished ones for the price of new ones. Absolutely terrible!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working at 100 days

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked fine for the first 3 1/2 months. Then the right one quit working. Unfortunately the warranty was only for 90 days not 100.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods didn’t last more than one day. One ear piece worked fine but the other ear piece died within a few hours of opening the gift.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They just fall out of my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not stay in my ears whatsoever.they connect easy and seem like they would be awesome if they fit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished item and it didn’t work from the start. What it was returned for never got fixed before my purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought Refurbished DOA on arrival.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned for new pair. Paid the difference and all is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned battery wouldn’t stay charged no more than 3 hours. Returned them and bought a new pair and they work great

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I received is damaged. Both the AirPods got deep scratches. Left AirPod doesn’t work well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished not refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My “refurbished” AirPods were not refurbished. The Left AirPod doesn’t work, so I have to return them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    but mine came out defective. still trying to exchange them as im out of country right now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    One stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was trying to save money by buying this one but one of the AirPods stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Refurb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say this never ever ever buy refurbished products better off getting new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GARBAGE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. Instead try Bose Free Sport Earbuds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them since they didn’t come with instructions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    there is one that does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so I recommend buying them new no open box lalaaaaaaaaaa

    No, I would not recommend this to a friend