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Customer Ratings & Reviews

Your price for this item is $105.99
The comparable value price is $129.99

Customer reviews

Rating 4.5 out of 5 stars with 2420 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,420 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Refurb airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues and since these are a second pair the w i point is good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t bother

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and waited the 5 days for pick up to be ready. My mistake assuming they’d use some of the time to make sure the item worked. My daughter put them on in Best Buy parking lot and immediately one AirPod didn’t work at all. Assumed it may need more of a charge. Nope. Completely defective. It would seem to me the bare minimum is to make sure the item works befor leaving store. Did BB chat. They apologized and said another pair is at store and confirmed it will be there. Drove back to store and kid without much concern said “nope. We don’t have.” Ok but I chatted w a rep and they said you do. Here is the transcript. “Nope we don’t have any at all.” Just a complete mess of a process from start to finish

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not But these from BestBuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s absolutely ridiculous that these are being sole as refurbished since they obviously were not what I consider to be refurbished! The AirPods were still set up with someone else’s name and dirty which in my opinion should be sold as USED! It was embarrassing on my part because both pair were given both gifts! Shame on you Best Buy! I would not recommend these to anyone! You might as well take your chances on EBay or Craigslist since Best Buy obviously is not testing these earbuds and passing them off as refurbished!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wont fully charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got it, the left one was at 15% and the right was in 90% so I started to get scared. Now, after fully charging it all, the left still only has a 60% charge and the left and charger will both be at 100%. I’ve never been able to get the left ear to fully charge and it does faster. Would I be able to bring them in and get that fixed? I’ve only had them for maybe 3 weeks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No charging case included very upset dirty interior and not even in a box

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apple AirPods lastest model refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple refurbished AirPods worked out great for me no problems easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love Apple but did not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods did not work and unfortunate had to return them to get a new pair. I hope I have better luck with the next pair.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were "Geek Squad Certified Refurbished," but were not clean when I received them; I had to use an alcohol swab on them before use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Looks New

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy's Refurbished Option. Looks New!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality not to great and no instructions. They were still synced to another persons name. I had to call Apple to figure out how to rename them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, do not hesitate to buy. Great value for the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    One side stopped working after few days!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side of this item stopped working after few days of use. I returned it and bought a new one. I did not have any other problem after that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    idk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they work, but once your on the phone it sounds like your under water.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about two months then went quiet, can't hear almost anything

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them Can hear very clear Can talk hands free

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air Pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Purchased certified refurbished but the right air pod kept making a clicking noise so had to return the set.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPod 2nd Gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the price to paid for even it is a factory re-certified product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I opened the box, there were lots of scratches and it was full of dirty. Airpod works good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery Drains Quicker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was working ok but i felt the battery drains very quickly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say the touch part is a little slow and the packaging was beat up but I overall love them.

    I would recommend this to a friend