Customer Ratings & Reviews

The Geek Squad Certified Refurbished is meaningless. I realized the force sensor did not work on the left AirPod a little over 3 months after I purchased these (fortunately for Best Buy, immediately after the 90 warranty ran out). I continued to use them. Now 8 months after my purchase, the left AirPod has failed completely. I try to support my local brick & mortar stores. But after this experience, I doubt I will be using Best Buy for such purchases in the future and will turn to Amazon.

I have mixed feelings about this item. This is the second pair that I purchase and the battery life for the earpiece doesn't last. Listening time is great but not the talk time. Talk time is less than 30 mins.

the earbuds were crackling and not working well. there was a lot of static. the design of the earbuds are also flawed,they dont stay in the ear while running or even walking. I found myself wearing headbands to keep them in place. to me, theyre not worth it and I would much rather wear my bulky beats headphones than these earbuds. lastly the quality of phone calls is also poor, plus dont plan on using these for remote conference video calls,the blue tooth does not sync to zoom.

box was dirty, outside and inside. airpods themselves were dirty. no lightning cable included. would not purchase again. returning asap.

Didn't last through the return period. This was my second attempt at purchasing refurbished to save the environment. Didn't work for me - I purchased Air Pods Pro new. Oh well, there will be another chance.

worked for less than a month before the left airpod stopped working and i had to go to apple to get it replaced .

I knew I was taking a gamble. Didn’t want new ones. Bought to use for work. The batteries lasted maybe three hours. Obviously buying refurbished you don’t know exactly what was refurbished so it’s a crap shoot. If I was going to use them sparingly I would have kept them. However, I needed them for an 8-10 hr work day. Went back to my wired set.

I will never buy a refurbished item from best buy again! After a few weeks I start to notice that the case wont hold a charge. Now I'm seeing I'm unable to return the item. Even though it came with 6 months of AppleCare its still the point that I got a bad pair of airpods! I should have to get them fixed after only a month of having them. Very disappointed.

The battery life is very short compared to other airpods. Disappointed.

I returned it because it was not working . When I talk in it it keeps cutting off. So I think it's defective

Purchased and they stopped working within 45 days and I was told - sorry its outside the 15 day return period. What is the point of recertified. Total scam

I loved this for the 2-1/2 months that they worked , then one day the left one just stopped working and now the right one isnt holding a charge well now .

Right AirPod doesn’t work.disappointing I was expecting them to be in good condition

My air pods stoped work after the buying them a few years ago.

they worked for two weeks. one of the headphones stopped connecting

This particular set came encrusted with the previous owner's earwax. Disgusting

was working fine and after a week or 10 days the left ear pod stoped working and eventually the battery started dying quick

Fake AirPods. Left bud didn’t work and they didn’t even make that connection sound when putting them in my ear. When I placed them back in the case they were still playing music. Save your money and don’t get this.

Connectivity issues and clicking sounds in the background

I purchased these refurbished ear pods as a git because I trusted Best Buy. They worked great for about six months. Unfortunately COVID hit and Best Buy stores closed except for online purchases. When stores had modified openings I contacted Best Buy about the problem and was told they were past the warranty time. I will never purchase a Best Buy refurbished product again. They don’t stand behind their work.