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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,426 reviews
  • Rated 1 out of 5 stars

    NOT WORTH IT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this airpods came with out it’s original box, dirty and useless. They would connect and disconnect constantly every minute and the battery was trash. on 100% they would last no more than 15 min.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy them, mine stopped working 30 days in, audio is good but the like spent work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t meet my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPod was dirty with black dirt line across the bud. I had to return it and purchased a new one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    How do i replace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Left ear bud did not work. Still using but would like a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for listening to music but not for making phone calls. They look and sound good but the speaker part does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I want that $400

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never arrived so I had to contact Best Buy to send me another pair then it was delayed so I just decided to pick it up which for some reason I have to wait a whole another week

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    refurbished batteries not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The batteries doesn't last very long, nowhere near 3 - 5 hours, think because they are refurbished. Disapointned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my wife for Christmas. The right AirPod did not work. I returned these AirPods and although Best Buy offered me a new pair, not refurbished, I was charged an additional $16. That’s not much, but still frustrating nonetheless.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy from Geek Squad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never ever recommend to buy anything from geek squad. The headphones were sent to me dirty. Quit working after 9 months which wouldn’t have been a problem had I bought the from Apple directly. But with Best Buy Geek Squad is only 90 days warranty(I wasn’t aware) otherwise I’d have never bought from them. Since the only savings is 9 dollars compare to the regular priced item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Duds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to return them they won’t hold a charge and 1 ear bud isn’t working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t expect close to good or like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was pick up and I used okay for two or so months. Now the left in dies after 1-2 hrs. Refurbished is not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The quality control is a mess.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never buy another product as open box or refurbished. The AirPods were literally used and dirty. I could not believe how this product is on the market in this condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super upset the refurbished air pods worked for one song, after that the right side was nothing but LOUD static. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working after a month, when I am talking to someone they can't hear me

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ryeyeu

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad it could be better but I just wanted to know if you guys are going to be there for me a little bit lol lol I

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was reluctant to buy these however they were worth ever dollar, I don’t leave home without them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    airpod

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good used product. just buy new one because used it used sometime works and sometime do not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not satisfied with my purchase the Battery only last 1 hr no matter you charge for 7 hrs or more I would suggest to buy the brand new one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ipods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, I won’t buy them again don’t understand why the don’t have noise protection for the people your talking to.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not working as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Airpods keep getting disconnected very frequently. Very disappointed. Will not recommend to anyone.

    No, I would not recommend this to a friend