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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,426 reviews
  • Rated 2 out of 5 stars

    Sync

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once in a while there is a lag between one ear and the other. Just for a moment not more than 15 seconds, maybe once every 3 days.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work..i took them back and had 5o pay more to get another pair. I dont feel thars right

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worse thing I ever brought! Don’t buy this I buy them and after two weeks they stop working, I sent several emails and went to the best buy store and they told me I only had a week to change them. How I supposed to change them I week after I got them. Literally the worse

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these refurbished from best buy and it stopped working a month later! do not waste your time best buy refurbished products are crap! what's sad is that this is a apple product which is suppose to hold up quality wise. The left headphone stop working completely!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the effort

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device did not work. Geek squad advised to just buy new since price was close.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THESE IM BEGGING YOU

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i ordered these airpods thinking it would be like new as described but literally two days after using them left one completely stopped working. Plsss just buy brand new one straight from the factory. GeekSquad Refurbished is terrible at making sure the durability is solid on the product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected thought they would be easier to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Earpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One ear pod makes a funny noise so I will be returning it. Obviously this refurbished model was not thoroughly checked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the AirPods suddenly stopped working and I bought it only like 3 months ago

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 AirPods for my kids. I tried to take one back to the store and wasn’t able to because the box and serial number didn’t match. Come to find out i was sent the wrong AirPods and I’m stuck with them. I should have just went to the store and gotten them

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loved

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great. I bought it for my brother as a gift and he loves it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK!!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has flopped once again. 3 pairs now and all of them have done the same. 7-8 months and the volume begins fading noticeably. This is not a review of Best Buy. The issues are across the board with every retailer. The only fault that lands in Best Buys lap is that they know this is a widespread issue and they still are selling these pieces of crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One of them is not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on the first day one of the right one of my airpoed stoping working so right now only one of them works the other one after 2 minute stops it looks the battery has problem or something

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality is good but would not stay in my ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for running and they fell out every couple steps during my run, not meant for everyone I guess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible worst thing I bought doesn’t hold a charge at all case is charged but don’t charge the ear huds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Filthy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are you kidding me.? I bought these for still a pricey amount and they are filthy how do you give this as a gift??

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair Condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was damaged upon arrival. Decided to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GO FOR THE PRO VERSION !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WOULD RETURN THESE IF I COULD. I WOULD RETURN THESE IF I COULD !!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never refurbished again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are refurbished so i should have expected a problem but after the 2nd week the battery drained so quickly and also they switch off to often or drop calls from watch to car etc definitely unhappy with my choice

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get them hooked up. Took them back to Best buy and exchanged them for new ones. Bought a pair for the wife and had to do the same thing with them,take them back and get the new ones. Would not recommend the refurbished ones to anyone. Just go ahead and buy the good ones.

    No, I would not recommend this to a friend