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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,426 reviews
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loved it so much she got them for Christmas

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This furbished item was not charging the earphones at the same time. Had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in August 2023. They stopped taking a charge in January 2024.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Barely work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They barely work I'm very disappointed in this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t get Refurnished things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed! They gave me An AirPod that wasn’t good

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them loud & I don’t lose them easily…………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total AWESOMENESS!! Definitely A Positive Purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Air Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets just say the sound Quality of Any air Pod is just avg. You are paying for the Apple name.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Work for the most part

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some times when I put them in they won’t connect or sometimes one will work but one won’t .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shipping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping is taking too long been a whole month and still haven’t gotten anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wack

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . It sounds like it just came out the mf washing machine. Can barely hear sh. Waste of time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    :/

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Empty box and Best Buy would not give me a refund or anything :/

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Authenticity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I question if these AirPods are authentic and have to constantly have to charge it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone go in and out and when you put both of them in they go out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware:

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pods came without a charging cable. So no way to charge it. They seem to be in good condition but until I figure out a way to charge them I won't know for sure.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beware geek squad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could hear fine on the air pods but the mic didn’t work. I would avoid them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing package

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive my package sadly. I talked to the carrier and nothing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t fall for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left ear bud did not work and could not get the original owners name out no matter how many times I tried to change. Pay the additional $25 for brand new ones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They Don't Work and No One Will Help Me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They've always had little glitchy issues (not sycing up quickly or cutting out) but less than 4 months later, they've completely come to a halt. I thought having Geek Squad would help if there were any issues and there is no way to contact them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t bother

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that great. One barely works at all. Very disappointed.

    No, I would not recommend this to a friend