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Customer Ratings & Reviews

Your price for this item is $105.99
The comparable value price is $129.99

Customer reviews

Rating 4.5 out of 5 stars with 2420 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 2,420 reviews
  • Rated 1 out of 5 stars

    No one can hear me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair that I have bought that did not work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for 2 months and not able to hear out of either side, first the left side went out within 3-4 weeks and now the right side went out after I paid $100 for them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good!!! Refurbished earbuds came damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work. Poorly refurbished. I didn’t like Apple went with beats

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big let’s down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even tho they were refurbished AirPods they did perform well. The left AirPod didn’t work at all and the right sounded like it got dropped in water. The big lesson is be careful buying refurbished products but I still love the store.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the WORST experience with Best Buy. I buy air pods for a gift and when they open them today, they look like they have been used and now when I call to speak with somebody, nobody answers the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never recieved my item ! They won’t do anything about it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my package I looked inside my mailbox, they didn’t set it on the front of my porch, and I went up to the office and asked if it was there and they said it wasn’t?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Work for maybe 3 weeks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, stopped working in a month and they aren’t returnable. Seriously? Refurbished garbage and they don’t honor their work. Don’t buy, total garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The right side doesn’t work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use the left one after I bought this but after a week i use the right side and it doesn’t work , I thought the battery run out so I charged it, but it still doesn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience I would never buy used items a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t get them to connect to my phone to find out the case didn’t work from a worker at Geek squad which meant I had to return them and buy a new pair and spend 60 extra dollars.. Very inconvenient and I believe I had to pay to have them shipped to me... Worst experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods came clean, but they did not work at the same time, and when they did work they would stop playing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have not received my package

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received my package and it says I have. What do I do ?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed because is said that I picked up this item and I never did. I call the store and they young lady that stated she was the manager was rude about the situation. Not a happy customer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mistake unsolved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter ordered this item once received and open it was on 1 AirPod in the box and have had the hardest time trying to return to the point now it is to late to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mine came defective, sounded like someone dropped them in water and let them air dry. i guess its hit or miss with the refurbs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 2 weeks of receiving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the charging case no longer works, making them un usable. would not purchase a refurbished item from here again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disabled AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods worked good for a couple of weeks. Then they just burnt out. I’m not sure how they could do that when I just bought them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on very bad condition. All scratches and inside was yellow. I returned and bought from amazon brand new

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT waste your money. Headphones will work just long enough for you to not be able to return them. Rip off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not latest generation they are second gen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the latest model they are second generation. Don’t waste your time and money.

    No, I would not recommend this to a friend