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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2426 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,426 reviews
  • Rated 1 out of 5 stars

    Mistake unsolved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter ordered this item once received and open it was on 1 AirPod in the box and have had the hardest time trying to return to the point now it is to late to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT waste your money. Headphones will work just long enough for you to not be able to return them. Rip off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disabled AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods worked good for a couple of weeks. Then they just burnt out. I’m not sure how they could do that when I just bought them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mine came defective, sounded like someone dropped them in water and let them air dry. i guess its hit or miss with the refurbs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was on very bad condition. All scratches and inside was yellow. I returned and bought from amazon brand new

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are GARBAGE !!! Bought them for a Christmas gift and they would NOT pair with his iPhone !!! Returning to store and will buy new pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not latest generation they are second gen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the latest model they are second generation. Don’t waste your time and money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbish wrong

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked the employer for new airpods and gave me a refurbish pods, later on at the car notice that. Wasted my time going back and exchange it for a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only one month use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month later, the box of the airpods was not working. Fortunately, in Apple they could change it for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly Refurbished

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy the refurbished product. It worked for 40 days then one ear stopped working. Not sure what refurbishment means to Best Buy, just a waste of money!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Buy not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one airpod worked when I got them. I tried the instructions for a factory reset of the airpods and still no luck. I ended up returning them for new ones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished AirPods

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t get the refurbished. The left one stopped working and I didn’t have time to take it in before the small exchange period

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Started off ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about 1 or 2 weeks. Started off great, now they are so crackly I can’t use them. Paired to iPhone 11 Pro with all current updates. 2nd geek squad refurbished item I’ve been burnt on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ONE STOPPED WORKING AFTER 3 MONTHS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly thought thus was gonna be great since their geek squad certified but one stopped working I've done all resets possible and yet still not working. NEVER BUYING REFURBISHED AGAIN I LEARNED THE LESSON

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure the jury is still out on them i bought them as a Christmas gift for my daughter so i cant give a honest review yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Feel like I got cheated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods will work fine for a few minutes then all I hear is static to the point of having to switch my phone to speaker phone. People on the other end also have a problem hearing me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were disgustingly, gross and dirty, and stained for the amount of money I

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissapointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 pod, already stopped working, havent dropped it or mis-used it at all. so mad about the money i wasted

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been having problems with them and i just bought them i called for a replacement and i just got hung up on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the connection range on these is horrible i walk away 5 feet and they disconnect or start buffering

    No, I would not recommend this to a friend