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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2426 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers value the sound quality, price, and condition of the Geek Squad Certified Refurbished AirPods with Charging Case (2nd generation). They appreciate the great sound quality, affordable price, and good condition of the refurbished AirPods. Customers also find them comfortable to wear and enjoy the convenience of wireless connectivity. However, some customers have concerns about durability, with a few reporting issues such as one side of the AirPods stopping working after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,426 reviews
  • Rated 1 out of 5 stars

    LT Ear bud doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Planning on returning the left ear bud doesn’t work I realize they refurbished but regardless should work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dirty and horrible sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished. They came dirty and the sound quality was not worth 5 bucks. Returned via mail over a week ago and still no refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy new

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One didn’t work right out the box. Best Buy is great and replaced them in store, but I have to be honest and say it’s not worth buying refurbished when new is $10 more.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Output

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Painful to use and sound quality not good. Sounds very distant during calls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COULDNT even charge them it was so bad, I regret buying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Go train your geeksquad boys again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods did not work even with gs certification smh.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When listening to music or watching videos audio glitches in and out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wast of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never last and are a waste of money. these were my 2nd paid and they randomly stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My order never arrived

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My order never arrived..............................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, dis was supposed to be a Christmas present for my daughter, it arrived late and AirPods (the right one) did not work. Have to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hasn’t been 3 months and these earphones are already making me sound like I’m under water. Do t waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rotten Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well in the beginning but after about 11 months and 29 days they turn into junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUY THEM NEW

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hasn’t even been 6 months and they are no longer working I’m so upset! I guess that’s what I get

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    An absolute waste

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left AirPod did not work what so ever. Don’t ever get Best Buy refurb! Th “geek squad “ needs to step it up. Nerds

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great product. Refurbished didn’t work out so well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for one day. Then non functional. Not a charging issue. Returned and bought brand new. New ones are wonderful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get right ear to work. I tried everything I saw on the Apple website and numerous YouTube videos I watched. I returned these and spent $5 more for a new pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Airpods don't work well at all. Better off spending the few extra dollars and buying new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing airpods

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air pods were missing. It came with the wireless charging case with no earphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warrant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heyy wanted to see if I warrant on the AirPods because on one of them the speaker stop working

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Airpods, but after 20 days of use the right side stopped working, so I cannot recommend this product.

    No, I would not recommend this to a friend