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Customer Ratings & Reviews

Your price for this item is $549.99

Customer reviews

Rating 4.8 out of 5 stars with 1567 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are satisfied with the iPhone 11 64GB's camera quality, battery life, and ease of use, with many praising its performance and features. Positive feedback also highlights the screen size and, to a lesser extent, the storage capacity and price. While some users expressed adjustment challenges related to the absence of a home button and Face ID, concerns about weight and the lack of a headphone jack were less prevalent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,567 reviews
  • Rated 5 out of 5 stars

    Apple does it Again! Artful and Innovative

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you haven't made the switch over to team iPhone, you now have the perfect device to make the jump. The ease of use and integration with all of your other iOS devices is seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone; amazing camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is awesome; the best IPhone ever. Quality and pictures are amazing. The phone has great reception and picks up internet super fast. The colors stand out and are vibrant

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the quality. A bit heavier then my previous phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar Customer Service from Emily Olivares

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was Helped by Emily Olivares both times when I purchased IPhone 11's for our Daughter & I. One on February 24, the Other on February 26, 2020. Emily was very knowledgeable, friendly & patient with us. She's the type of Person that needs to Work with the Public. These days it's Hard to find that kind of Customer Service Attitude. We're both Enjoying our phones daily.:) If I run across Anyone that needs a new IPhone I'll gladly recommend Emily @ the Best Buy Store in Cedar Hill, Texas. Please give Emily Olivares a Big Pay Raise & Bonus, because she deserves to be recognized beyond a Thank You!!! Have a Blessed Day!!!! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good iPhone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Perfect size. No problems at all. Plus now it’s at a much lower price since it’s no longer the most current iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just What I Needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect size of course and the clear case allows me to appreciate the color of my phone. Don't just yet how it might respond to dropping....which I don't intend to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have previously owned iphones 6&7.the 11 has features that are easier to use.i do recamend this phone to those who need dependability and reliability from a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Android to iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, runs smooth I have no issues with it, although I would like to see the minimize screen feature implemented overall a pretty good investment for a phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this from best buy the price is very affordable for iPhone lovers easy to use and have different kind of colors best feet for your needs and i will recommend this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Salesgirl is a winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, of course, it’s an Apple product. The manager at Burbank store needs to get it together. All computer terminals malfunctioned. It took 2 1/2 hours to buy a phone. Employees standing around chatting while my Poor sales girl struggled. Which brings me to the main point, Reem was incredible. Though dealing with a very stressful situation ( no computer terminals functioning properly) Reem remained calm and professional. Very customer oriented and persistent. She was the reason I didn't walk out of the store and buy a phone elsewhere. She is to be commended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is what I’ve been looking for. Excellent choice Will recommend to others. Great shopping experience. Transferred everything from old phone to the new one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use. Solid feel. Great camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this new phone- especially the Face ID that helps open my apps so quickly. The camera quality is wonderful. Highly recommend this as a great move up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my iPhone 6 and what an upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned about "learning" a new phone but this phone is so much more user friendly than the one replaced!! Love to phone and its advanced features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Apple

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like anything Apple puts out the next one is already on the way so you're 1 behind and if you want to keep up you need to buy a new phone every 6-months. Their products are generally good, not great, but functional and better than most others as far as ease of use. The constant updates are annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t need more

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic! Unless you fancy yourself as a semipro photographer you don’t need to go higher. Got it on a promotion. Got more space for apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from an 8

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh dear..... trying to figure out all this new technology. It’s so nice and easy. I love all the new features. The Face ID is soo much better than the thumb Id. Soooo happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera and Nightmode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I simply love the new wide angle lens and night mode photography....get clear shots and control the exposure at nights .... wide angle shots lets me caputre more...love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and very reliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones have always worked well for my family and this one is no different. Very dependable and easy to use, sprint had a great deal on these they were free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures don’t do justice as to how nice the color is. Was apprehensive at first but once I opened it up I loved it. Great as far as performance goes so far

    I would recommend this to a friend