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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2905 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 64GB's camera quality, ease of use, and battery life. Many appreciate the screen size and find the device's performance satisfactory. However, some users miss the home button and find the phone heavier than expected. A few also reported challenges with face recognition, particularly while wearing a face covering.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 2,905 reviews
  • Rated 5 out of 5 stars

    love my phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan was very helpful, very patient, and very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg I love this phone!! I recommend this phone. Best phone ever!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase, Best Buy service was awesome! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for daughter works as advertised also great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my Mom, super upgrade from her old phone. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone. 6-11 was a great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful staff. Took a bit longer then I would have liked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son and he loves his new phone, no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Probably the best iphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked it so much, I ended up getting a 2nd one for the wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Protects my iPhone! Happy with the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great size screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the phone and takes great pictures of our family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone better than the iPhone 6 I had before this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    son loves the phone and features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    son love his new phone. he had apple iphone xr and decided to upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The face recognition is very useful for quick unlocking of the iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product works just as its supposed to plus blah

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The phone is excellent with many new features!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but it is taking time to adapt to the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her new iPhone 11! A great upgrade from her iPhone 7+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.. awesome camera system.. easy to mana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iPhone 11 and the color is to die for!! Great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cell phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    staff was spot on to assist with sale. loaded all data on phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this product and this sales clerk.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK phone but has some glitches.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is comfortable to hold. but not as easy to use as the iPhone 6 Plus. Has some weird glitches. Sometime when the phone rings the flashlight comes on and I have to go to the camera and turn it off. In addition the off button on the side of the phone has stopped turning the phone off so I can no longer turn my phone off.

    No, I would not recommend this to a friend