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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.8 out of 5 stars with 1567 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 11 64GB's camera quality, battery life, and ease of use, with many praising its performance and features. Positive feedback also highlights the screen size and, to a lesser extent, the storage capacity and price. While some users expressed adjustment challenges related to the absence of a home button and Face ID, concerns about weight and the lack of a headphone jack were less prevalent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,567 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for 2 days, but easy adjustment. I like that it’s slightly bigger, yet not too big. Love the night mode on the camera and the new purple color (although I wish it was a little darker). I also Really Love that there’s an option to have numbers that are Not in your contacts, that you’re not familiar with Not Ring At All. They will go straight to voicemail. If they leave a message you can decide if it’s important or not! Especially great for my mother who was Scammed out of money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the look, pics, & ease of use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied that I bought 3 of them and so happy with both the 11 and 11 Pro !! Amazing the pictures, look, feel, and speed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around the best most fun phone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got it I was so excited to open the package I could hardly wait, i got it open and sure enough the phone was beautiful, then I went to activate it and it is absolutely amazing, I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use ! Takes great pictures

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to use . Has several colors to pick from . The camera is great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a iPhone 8 that was messed up & had to get a new phone. Getting this phone was the best thing I’ve bought for myself. I’ve dropped it multiple times & it still hasn’t cracked or gotten scratched!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone , good price .good quality every thing great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it’s ease of use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use once I got used to not having a home button

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy screen use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look, very modern, easy to use, great APPS, software works great, best phone I have used,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent working condition. Everything was brand new but activation did not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Property Manger

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone !! A phone , like this is much more !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting battery and amazing camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts for sooo long! I’ll wake up at around 6, and not have to charge it till around 4:00. The screen is a perfect size, and fingerprints don’t show up much on it. The camera quality is insane and shows tons of detail. The pictures i’ll provide just show how great the quality is. I would 100% recommend this phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st iPhone ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 years of Android is hard to change. Still getting use to my iphone 11. The most outstanding feature is the speed. No lags what so ever. Android always seem to have lags. I like the convenient FaceTime with everyone in my family(last to go to the darkside). The camera is second to none. Over all its a really nice looking phone, fits well in my hand and performs exceptionally. The only thing i don't like is the keyboard. Maybe I have to get use to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from a 6s. Better processor much better camera and extremely longer battery life. Phone is using the entire screen no template anymore. Makes it as big as an old plus. I love it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone model

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a prior iPhone 11(Red) model and color. I now have an iPhone 11(Black) model and color. I traded my prior 11(Red) for a new iPhone 11(Black). Best Buy gave me credit for the phone value and it was fast and easy. I just love the iPhone 11. It has the 2 cameras, it is fast and smooth. But, sometimes unlike my other iPhone 11, this iPhone 11’s Face ID, works on all my apps, I choose it for, except one. One app, I think might start working, because the app asked me once again if I wanted to enable it. I love it works fast and easy. Smooth use and the iPhone 11, is the best iPhone model for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade. Reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade my iPhone 7 Plus to the new iPhone 11. What I like better - Face ID is better than finger print ID. I didn’t think I would like it but I do. Low light is sometimes a problem but it usually works. The screen is bigger even tho the device is smaller overall The front camera is much better. The back camera is better but I’m no professional So I can’t justify why. The battery life seems about the same as when I first got the 7 plus, I can usually get a day and a half to 2 days, which is plenty good to me. There’s plenty of other specs that are improved but I’m not sure i take full advantage of them in my regular usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best iphone to date

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all of the iphones, the 11 is truly worth the wait, worth your money, and just an over all stellar phone. It has give n me zero problems *thus far*, everything runs so much smoother, cleaner, and without any errors or apps breaking. My only annoyance now though (and that goes for all technology, I suppose), are the privacy issues that plaque phones and such when we first buy them. Especially when adults don't know what to do or say when being asked for "their location", data, etc. I just wish the settings for our Privacy always stayed the same when transferring from phone to phone. Otherwise, I feel like certain generations are being as asked a lot of questions when starting up with a new refresher phone. So it's not a complicated phone by any means at all. Just a stellar over all beautiful phone in all honesty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always has good deals on devices and this phone was a great present for a family member. It is small, convenient and easy to use. I recommend for people that want to try iPhones this is a good phone to start with and if you like taking photos this is a good phone for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 11 the best got better yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded 2 phones for my kids. A 6s and a 7 plus. Both my kids are claiming extremely faster processing speeds better camera and tremendously longer battery life than their older phones. They both love their phones. I guess the best can really get better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone as an upgrade for my father-in-law who was previously using an iphone 6! So this was a huge upgrade for him. It's a good size, great camera, and plenty of storage for someone needing a current phone without the huge costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery life and large screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large screen and great battery life, graphics are very clear. It takes some time getting used to not having a home button like the 7 and 8 and the battery percentage is not displayed like the previous models. Pricey but overall a good phone.

    I would recommend this to a friend
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