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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1077 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers enjoy the iPhone 11 Pro 64GB's outstanding camera quality and impressive battery life. Many appreciate its ease of use and the sleek design, although some find the price to be high. The lack of a home button and the phone's weight were also mentioned as potential drawbacks by a few users. Overall, positive feedback on the camera and battery life outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,077 reviews
  • Rated 5 out of 5 stars

    Excellent phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone was already pretty great, but these cameras on the new iPhone 11pro are amazing and the battery life is even better than before!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Phone - Camera Locks up, Apps Freeze, ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iPhone 7 before leaving the country for 15 days, terrible mistake! As I would have returned this phone if I could have. (I purchased it for the improved camera, battery life, and dual sims; all of which have issues.) From the start the new iPhone 11 Pro was plagued with issues. Regarding the camera, during the day the pictures are great. But taking pictures at night, secondary to the "night mode" leaves much to be desired! While using the camera at night, it automatically starts night mode and this can NOT be shut off (like you can disable the flash), instead each time you change between the 3 cameras nightmode is automatically activated and it takes multiple steps to get it set back to zero seconds/off. Because of this I missed numerous pictures on my trip. A second issue with taking pictures at night is that it appears the processor is not equipped to handle the task, so after a couple of pictures are taken the camera app will freeze. Once this occurs you have to minimize the app, and then do the screen pullup to see the background app still running, and then close this app. Finally, you can reopen the app, given the amount of time this takes I missed most of the images I wanted to capture (and this was only made worse if I then had to shut off the automatically activated "night mode".) The third issue with the camera, and I see this is being reported by others, is that on occasion the pictures taken are blurry. I verified that my lens was clean, but the pictures would be blurry until the phone was restarted. After restarting the phone usually, the pictures would be normal. While I was on my trip, I was out of the country, so I had intended to utilize the Dual Sim feature on the iPhone 11 Pro. Verizon does not inform you that they lock BOTH sim cards (the e-sim and the physical sim). I had my Verizon number activated on the e-sim while I was traveling and was informed that my physical sim was unlocked, this was a lie; as I was unable to use local sim cards for data while traveling. Airplane mode does not actually fully shut off the cellular signal, as on multiple occasions (including at least one time when I was not on WIFI) I would receive phone calls, SMS messages, and iMessages. I am unsure whether I will be charged for every day I was on vacation ($10 per day), but if so this is a major flaw in Apples OS. Another annoying aspect of the new OS is that each time I connect the new iPhone 11 Pro to my Mac Book using a USB cable, I am prompted to “Trust” the computer and to enter my passcode. I am using the same cable and the same Mac Book. In other words, I would save your money and wait for the next iPhone hopefully it will be fully functional and not a terrible phone like the new iPhone 11 Pro is. As honestly, if I was in the country before my return period expired I would have returned this phone and reactivated my iPhone 7 as it was more reliable and I could actually capture all the images I wanted to capture; as a picture at a lower resolution is better than no image at all!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not a whole lot different than the iPhone X. But it’s faster and same amazing quality. The camera does work much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pro is a great size for petite hands

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my phone but apples updates can be a little glitchy at times. the color is the best part and the camera of course.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was upgrading from an iPhone 8 and The 11 pro is a nice upgrade. Camera and screen are great and the phone is much faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to upgrade! Cool features perfect size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the long life battery power and new swiping features. Perfect size, not too big not too small. Best Apple phone I’ve had yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone has a great camera, perfect size:. Live the screen that extends to the edge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are two specific things I love about this phone. 1. The battery life is incredible and 2. The camera takes beautiful pictures!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 max is great I don’t have to worry about the battery as it lasts for two days and the camera is perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone but not the price - Apple want a rent payment for this phone !!! Camera alone is worth it alone !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable sleek

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and looks great. Camera is amazing and the colors are bright and vibrant. Best battery life of any other iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. it's a great phone. The camera is significantly better than the iPhone 8 i traded it in for. Best Buy always provides great service when upgrading vs going directly to Verizon. The lack of a home button takes a little getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and battery.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera has a high quality and the battery lasts long. The new quick charger charges the phone very fast. great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of this phone. The cameras are phenomenal and I feel like a professional photographer when I take photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 11pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Good reception. All apps working. Camara working well. Easy to manage. Good capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, fantastic camera. Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camera and how easy this phone is to use. I had an android before so this is definitely a switch over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so much faster and easy to use than the 8 plus--I love it. I'm looking forward to experimenting with the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new iPhone. The three cameras help you capture everything perfectly. The awesome battery life is a plus too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Iphone 7. Bigger screen, 3 cameras which are incredible. Twice the memory, 256 to 128, I had preciously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to receive my new iPhone. It is easy to use and not to big it actually fits in my pocket.

    I would recommend this to a friend