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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers enjoy the iPhone 11 Pro 64GB's outstanding camera quality and impressive battery life. Many appreciate its ease of use and the sleek design, although some find the price to be high. The lack of a home button and the phone's weight were also mentioned as potential drawbacks by a few users. Overall, positive feedback on the camera and battery life outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,077 reviews
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from my older phone. Will definitely recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little bit better than the last model, hopefully it does not crack or bend easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoying this so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good phone. There are a few glitches I hope get fixed with an update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly poor support to transfer from 10S to 11pro

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Seems nice so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the wide angle lens. Sleek and user friendly as always.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if the camera is as great as what I had heard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy to understand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it. easy to handle and read vbvbvbbb jmk mjk

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really good, software still a little buggy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, iOS needs refinement, surely that will happen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only a beginner to this phone still learning about it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Another Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the iPhone 6s, so quite a big jump... honestly think I preferred the 6s unless your really into taking pictures then I wouldn’t bother with this phone and even then a dslr half the price would have a better camera

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should ordered online thinking it would be the same size as my 8+ but it’s a little smaller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constant Call Dropper plagued with problems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time iPhone user upgrading with each model and what a disappointment this is... The camera is out of this world but other than that it sub-performs relative to my iPhone X in terms of call quality and functionality. Constantly dropping calls in my office and same locations where all other i Phones have functioned flawlessly. Constantly looses LTE connections.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is apple

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is apple I like it . It ok for a year but definitely I trade it for the next generation

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Having issues with the phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new phone because my iPhone 8 had battery issues. This phone gets hot intermittently and the screen freezes intermittently also. The store representative states that it gets hot because of the number of open apps. He can’t reproduce the issue. So if I want to replace the phone, I need to pay a restocking fee. Not too happy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hiden fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was ok but what Best Buy doesn’t show it’s site and will be surprise on your bill is Verizon will charge you internet data, and talk, text, separately, i saw this on Best Buy saying 11.99/mo for the phone and I chose 40$/mo Verizon plan, when I set up Verizon account it’s showing 160$ my first bill, i cancelled immediately and returned the phone it’s ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ah...Nope!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hmmm...was not real happy with this phone when I first got it. I was never able to see it or hold it so I had to order it in order to experience it. Had it one day and returned it. My other phone was a 7 Plus, this 11 Pro was smaller in size and much smaller period all the way around. Although they did say the screen was larger; this made no difference to me once I had it in my hands. Even when I did try to go to the web the text was condensed so saying the screen size was better I wasn't real convinced of that. I didn't want a smaller phone, especially smaller than the 7 Plus. Features may be nice for it, but if I am paying this kind of money for something I would prefer something I will enjoy better in both size and functionality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Getting to know my phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't notice a lot of difference but am glad to have a phone that works

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camera not as great as I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video is amazing. But the camera for photos is not as good as the iPhone 7 was.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was not one of my favourite phones at all Jacob

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this phone as much as I like the others

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked previous versions of the iPhone better. This one is ok.

    I would recommend this to a friend