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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers enjoy the iPhone 11 Pro 64GB's outstanding camera quality and impressive battery life. Many appreciate its ease of use and the sleek design, although some find the price to be high. The lack of a home button and the phone's weight were also mentioned as potential drawbacks by a few users. Overall, positive feedback on the camera and battery life outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,077 reviews
  • Rated 5 out of 5 stars

    It’s The Greatest!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is phenomenally fast! It came with IOS 13, which I almost immediately updated to IOS 13.1. It does amazing things and is super fast doing them! It is a definite improvement over what I thought was an incredible iPhone XS! I still need to absorb all the new features and capabilities, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I upgraded from our iPhone 8 and 8+ and love our new iPhone 11 pros. Great quality phones with really nice cameras. Highly recommend the iPhone 11 pro! Was able to walk in and upgrade to exactly what we wanted at our local Best Buy store when nobody else had these in stock, thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The camera is AMAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really unsure what color phone to get and I’m really happy with the gold. It’s subtle and chic. The battery life is SO MUCH BETTER! Overall I’m happy with this purchase and The customer service was exponential. Do a BIG thank you to the sales associates that helped me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovin' My New Camera that is also a Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have taken some amazing shots in all sorts of lighting situations including nighttime shots through the window of a jet airplane of the lighted coastline of New Jersey. My friends loved the photos. I bought this iPhone primarily for its camera features and it is well worth the investment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Cool Phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 11 Pro for opening a new account with Verizon, and I absolutely LOVE the phone! The camera’s are all a very cool feature, and I love how they changed the touch from 3D to haptic. I am very happy with my purchase and can’t wait to explore what other features are on this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an 8 Plus, this phone is much more sleek and usable. I love the photography upgrades. The wide angle lens and the night time shots work really well. I miss the home button, and some of the gestures I am still having issues with, but hopefully I'll get used to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you're a photography geek you must get one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro is a very powerful photographic tool. Imagine having a camera with three prime lenses that you can instantly switch from one to the other. Between the quality of the iPhone and the quality of third party photo apps, you have a must-have a photographic tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've really enjoyed this phone so far. I bought it for a trip to Egypt and for the upgraded camera. It didn't disappoint!! The camera peformed amazing!! The low light sensor alone made it worth the upgrade since you can't use a flash in the tombs, got some amazing pics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the smaller size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, I like the size of this phone. I wanted a change this time around, so if you're in the market for a smaller size Iphone, this is the size you would want, it's just one size under the 11 max phone, I was getting tired of the bigger Iphone, because when you get a case for it, depending on the style case, your phone might be more bigger than what it's actually is because of the case, so that's I why I chose the 11 pro, it's smaller and more convenient for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this new iPhone. I upgraded from a 6 (embarrassing I know) and there’s definitely a learning curve with getting used to no home button but overall I love it. The camera is honestly incredible. Night mode in and of itself is worth the price of admissions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything Apple Promised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro with iOS 13.1 is everything Apple promised. Battery life is significantly better than that of my 6s. I like Facial ID and Dark Mode. Plus, through Verizon's Unlimited program, I get Apple Music, so I cancelled my SiriusXM subscription. Great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing! The purchase from Best Buy was seamless and the transfer of info from my old phone was easy enough to do myself. So glad I ended up getting this phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone with a great battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can go 2-3 days now without having to charge my phone. My old iPhone would not last a day before having to be charged. The facial recognition and touch sensitivity has made using this phone an extreme pleasure. I am happy with the upgrade from my 6s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's an iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using iPhone Xs. Upgraded to 11 Pro. I use the iPhone as a phone rather than smart device. I don't take many pictures either. I don't feel much difference other than it did produce a good picture on low light condition than that of Xs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great battery life, easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to lack of home button, but operation, like so many Apple products, is intuitive and easy once you try. Haven't yet had opportunity to use all of the camera features, but basic photos taken so far look great. New photo editing features will really come in handy for everything from indoor photos to bright sunshine. The 11 Pro seems much more substantial and well built than basic 11, so would recommend that small step up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next gen dad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced aging 8plus for oldest daughter. 5g not area market with Verizon, basically got pro for same price of regular 11. Well satisfied, I hope she get almost the four years out of it, as she did her 8plus.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice size cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to a smaller phone and really glad I did. The camera is excellent and the battery life is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her phone. Camera takes beautiful pics. Only complaint was where we purchased it The Manchester Store was an absolute nightmare will never shop there again. We will stick to The Chesterfield location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro is Apple going above and beyond the iPhone Xs. Personally preference is the 11 Pro over the Max due to weight and size. Great screen and zero issues to date. Data transfer - slick and easy to set up and transfer everything over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING IPHONE 11 PRO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONE OF THE MAIN REASONS I BOUGHT THE NEW PHONE IS BECUSE OF THE CAMERA, AND IT WORKS GREAT, NOW WITH WIDE ANGKE NO MORE TRYING TO PUT THE CAMERA ABOUVE MY HEAD AND TRYING TO TAKE A PICTURE IN A SMALL ROOM AND NOT HAVING ENOUGH ROOM, THANKS APPLE!!!

    I would recommend this to a friend