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Customer Ratings & Reviews

Your price for this item is $1,349.99
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Customer reviews

Rating 4.8 out of 5 stars with 1951 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers are satisfied with the iPhone 11 Pro Max 64GB's camera quality, battery life, and ease of use. Many appreciate the large screen size, though some find the phone's weight takes adjustment. While the design and features are also praised, the high price point is a common concern for some customers. A lack of 5G capability in this model is another drawback mentioned by a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 1,951 reviews
  • Rated 1 out of 5 stars

    did not order this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your privacy manager does not do it's job. I tried but cannot complain about your policies. You, in Salt Lake City utah, allowed someone to order based on only an email address. Some security system you have!!!!! Would not recommend Best buy to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera is very blurry!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is definitely a downgrade from the iPhone XS Max! The Apple Music seems to not work at certain times and the phone struggles to connect to the wifi

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible iPhone team @ BestBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is goo,d SERVICE AT BEST BUY IS TERRIBLE!!!! GO BUY SOMEWHERE ELSE - ANYWHERE! Just not here. Least knowledgeable team. Absolutely clueless. Giving wrong information, misleading, giving wrong dates. Absolute shameful

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never purchased

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never purchased this phone so I can't give a review on this product. Never purchased this phone so I can't give a review on this product. Never purchased this phone so I can't give a review on this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been having multiple problems with the phone since I got it . I believe I got a bad phone . People can barley hear me when I’m on FaceTime or regular phone and the phone press in stuff I don’t want it to go to

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this brand new iPhone 11 Pro Max from Best Buy .. BRAND NEW! and every day i continue to get a message that says “battery cannot be verified” meaning the battery in my phone is not brand new..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I’m tired

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the phone at the store, but my sim verizon can't work? I went to verizon, they couldn't do it. and I went to the bestbuy where I took the phone. they can not do it? Currently sim verizon not use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crying out loud

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad and horrible Phone and never expected this. Should be allowed To change to 12 pro max . Does sr connect with my Mercedes and hate that I night this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love the phone, but its not connected to verizon

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im overally happy with my trip to the store, but im home now and my phone is not connecting to my verizon service, i cant call, or sms text anyone, and not sure what to do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy iPhone its the worst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its too slow and sometimes the screen won't respond Worst phone aple had ever made dont buy it Please the camera its a disaster Better buy samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great phone, but don't buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre ordered the phone and a month later, still never recieved the phone. Had to cancel the other. Bought the phone the same day at Verizon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    unable to keep due to not being able to activate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone, but when we tried to activate it, both Best Buy and Verizon said it was the others fault. Had to return the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone never had an opportunity to perform. It was classified defective. The product was unavailable to re-purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the worse phone I have ever owned from apple ,No reception drops calls all the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to get reception in my house. Tried to use wifi and still slow. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone is good but store is super bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend everyone to buy iPhone from apple directly. The store is willbrook texas

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Someone stole my account information and bought th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone got into my Verizon account and purchased this phone from your Danbury location!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fraud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase. You sold to someone who stole my phone number then stole the phones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Phone does not work and I have to wait till the apple store opens !!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy. Almost a month have NOT recvd my phone yet!

    No, I would not recommend this to a friend