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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1951 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the iPhone 11 Pro Max 64GB's camera quality, battery life, and ease of use. Many appreciate the large screen size, though some find the phone's weight takes adjustment. While the design and features are also praised, the high price point is a common concern for some customers. A lack of 5G capability in this model is another drawback mentioned by a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,951 reviews
  • Rated 5 out of 5 stars

    Great overall phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from Samsung to Apple. I loved my Samsung but find the iPhone to be more intuitive. I haven’t used the camera feature yet but am going to travel soon and am looking forward to using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone! Fast and easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Iphone! I thought the Samsung S10 + was the best ever. I purchased this phone for a specific app developed to work blu-tooth with new hearing aids. The app is great and the phone is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it is a nice phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the os is easy to use and it has the best camera. the color looks cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My whole buying experience was very good. My sales rep was very professional and very helpful. In my iPhone is everything I expected and more. Overall it was a very good buying experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be happier. Upgraded from an iPhone 8 Plus and the difference is night and day. Simplicity and additional features as well as the expanded camera capabilities are as advertised. Exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving back into the Apple world was a tough decision for me since I loved my old Android phone but the ease of use and integration with my MacBook pro made this a very good decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Iphone 11 Pro Max is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my spouse as a gift. She is thrilled with it. Phone works great of course. The camera capability is quite awesome. Will take some time to get used to using this device. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went back to IOS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love technology and i always go back between IOS and Android. I think I’m going to stay with IOS for a while now. I LOVE Android but i prefer IOS cause of stability and updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of you may be asking, “if you love it so much, why don’t you marry it?”. Well I’ve been asking myself the same thing lately. It may be a fear of commitment, I’m not sure but I am working on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Better Experience with Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy with the service Best Buy offers. Phone color desired not available but that’s not Best Buy’s fault. Still got me in the style of phone with the co figuration desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the iPhone XMax. Both phones are great. I choose to upgrade because of the camera. I record a lot of videos and take pictures. I am a coach. I like the extra angles and editing capabilities.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone restarts by itself HUNDREDS of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to send the phone back to Apple because it was malfunctioning and restarting hundreds and hundreds of time within a single hour. It never passed he Apple logo showing When this happens here is how to restart the phone (since you won’t be able to even click anything) Volume up Then Volume down Finally hold power button until it restarts Camera on the phone is great Please get a cover and screen protector because this phone is fragile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone takes some getting used to. Also freezes up a lot.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s basically little improvements but what really shines is the camera.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TOTAL WASTE OF MONEY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe I wasted my money. The camera is horrible. Absolutely horrible. It super saturates everything. I run a business based on good, color accurate photos so it's worthless. It looks like I retouch everything. The phone also locks up for no reason and won't respond to any touch commands to re-open so I need to start to shut it down to get it to respond. It's a nightmare. There is only a 14 day return period... which is absurd for something this expensive. I do have AppleCare so can get a replacement, but seriously, after less than 30 days!!! Totally unacceptable. The only thing decent is the battery life and the video. But, I specifically bought it for the camera, upgrading from my XS.... BIG MISTAKE... don't waste your money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Husband seems to like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    His pictures look nice, but not quit as nice as my Samsung s10 5G phone. He likes the apple world. I am writing review as he never does these things and BB asked me to write one to earn points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I always buy my phone from bestbuy because the prices are lower. I love this phone it’s easy to use and I love the color. Has a lot of cool new features and the camera work great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the full screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wes at Best Buy in Grand Junction is amazing! I love the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great functionality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stepped up from the 7. Photos quality on par with any other phone. Takes a bit of getting used to only due to new finger swipe directions. I Don't' miss the finger button

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with lots of features but a bit over priced.

    I would recommend this to a friend
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