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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 264 reviews
  • Rated 5 out of 5 stars

    Solid Update & Great Performing Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned my old iPhone 7 Plus for 3 years but still running great, I hadn’t thought much about buying another phone until the 11 Pro was announced. I liked what Apple offered on it and made the investment. I wasn’t disappointed and even surprised in other features like the fact it can use AT&Ts 5GE network which isn’t real 5G but LTE using multiple antennas to double up the bandwidth. Cool! As for the camera and battery, the reason I bought it, didn’t disappoint me. Taking pics is now a lot more powerful and faster yet keeps it simple and battery life helps enjoy it for longer as it’s the best I’ve ever had on any smartphone. I’ve been averaging about 15 hours of heavy usage in the last couple of days. Everything from enjoying music and videos, texting, phones calls, IG & Snapchat. Even did some video editing after capturing some video and taking pictures. I’m sure I can improve the life once the novelty of it goes away and I don’t turn it on unnecessarily. LoL As always its way faster and the screen looks amazing in any light. Though a little heavier than any phone I’ve used, the Midnight Green looks awesome in my opinion. As to why I like using an iPhone, I know there are lots of choices running Android but the simplicity of taking pics and video, editing them and syncing them across my devices and posting them while on the move are key for me. So, that’s my take on the iPhone 11 Pro Max after the last 4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! Just wow!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so I went from the X to this phone and was not sure if I’d see a real difference. But you can tell! I got the Max and while it does feel slightly larger it is not bad at all. My two big things I love is the camera at night and the battery life. I did multiple side by side pictures at night using the wife’s iPhone X and the 11. Noticeable difference. Some of the night pictures come out a little yellowish but it is still better than getting nothing like I was before. The two pictures below were in different lighting environments and they both came out great. The one of the vehicles was taken at about 4am with no lights on whatsoever. Battery life is great and lasts all day. Need I say more?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t gonna upgrade from the X but the screen broke and to fix it it was gonna cost $300 which is more than what I needed to pay to upgrade so I did it lol. The camera is awesome and the battery life is great. Fast charging is a complete game changing too. I know people will say Samsung is better but for me with everything I own is Apple this phone is perfect for me and I like the iOS VS android so IMO if you’re looking for a new phone with a great camera get this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    11pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bigger screen. The camera is great, still learning. The battery is much improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone ever! Elegant and functionally great. Resolution superb and battery life significant better. Ios13 makes puts me into the star week zone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just a flawless product again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to replace a flawless 2 year old iPhone X, mainly for the larger screen. You can never go wrong with an iPhone. It’s just a very well executed device that will always work. It might not have all the latest features, but at least the features and processes are perfected. I’m really happy with this phone and the screen size is just right; it’s much easier to type on. The speakers are loud, the battery and cameras are amazing, and most importantly it just works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 11 Pro Max! I had my iPhone 6 Plus for 5 years and the phone had to be plugged in all the time because even after adding two batteries, phone would not hold a charge! I did not need all the bells and whistles on this camera since I just take pics of my dogs, but the battery life in this phone is great and processor is very fast! The screen quality is great too! This iPhone 11 is the same size phone as my 6 plus, but with bigger screen since there is no home button, just face recognition! It is heavier than the 6 plus, but I am getting g used to it! I hated to give up my iPhone 6 Plus, but I also wanted a 256 GB and my old phone was only 128!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to upgrade from my iPhone 7 and I am not disappointed: excellent camera; fast processor; long (long!) battery life; easy to use. The Pro Max is large and a little heavy, as I knew it would be, but it is also easier to type and it is nice to have the bigger screen and the telephoto lens. Best Buy service was good: at my door two days after ordering it, as opposed to 3 weeks from Apple. I have only had it for a week, but I’ve owned iPhones since the original one, and I know a great phone when I have one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smartphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent upgrade from iPhone 6 s plus. Front and rear Camera takes perfect pictures, battery lasts a day easily, speakers are very good. Screen resolution and size is perfect. Finish of the phone is better than other smartphones. I hope Apple also releases a stylus in upcoming models at the same price or less, otherwise I feel it’s expensive phone by couple hundred dollars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new phone with lightening speed, great clarity, easy to use, fantastic battery life, sharp pictures, large screen, , and video replay like no other phone sold in the past. Using this phone makes every detail clearer from sound, to picture, to video! Simply the best IPhone put out on the market to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone is big once again. Screen size has gone back p in size. The speed of apps is much faster. The battery last much longer. I dot know wha th three cameras do but the pictures are more detailed, colors are brighter and contrasts is greater. Overall great improvement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone X and I’m loving it. I love the bigger screen and I get a better cellular signal on this phone. The battery truly lasts all day with consistent usage. The phone is super fast and the camera is spectacular. This is a huge upgrade over the iPhone X for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going from an iPhone 6 Plus to this phone so it was a big jump. I love the picture quality of the cameras. The phone feels good in your hand. Feels like quality. Battery lasts all day. Screen is awesome. It’s soo much faster than my old iPhone. I’m glad I made the switch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice upgrade from my old 6s, OBVIOUSLY!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first new phone in about 4 years. Definitely liking the larger screen with no home button. Display is great, pictures are fantastic, run fast and with moderate use the battery lasts about 2 days or so. Just with these darn things weren't so expensive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!, just Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 7 and wow did this new phone blow me away. The speed of function, amazing battery life and gorgeous pictures impress me daily. The only drawbacks if I had to come up with any would be the hefty price tag and the increased weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am very pleased with my iPhone 11 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is easier to read. I love the absence of the Home button. It is very quick, hold a battery charge lots better than my iPhone 8. And the big plus for me is the camera upgrade. I love to photograph nature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Camera & Battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, at this point if you are not familiar with iOS and what iPhones are all about here comes a short summary. Apple iPhones are normally great hardware, build quality, and easy UI. Unlike Android, normally you don’t hear spec sheets on iPhone. RAM, battery size, processors are usually a mute point because they iPhone run iOS which can’t really compared to Android. Don’t get me wrong I’ve used many, many Android phones (most recently the Samsung Note 10+) and they have some amazing phones, with equally amazing cameras, and features. So, what sets this iPhone apart from the ones that have come before, even the XS, is the cameras are a huge step forward, and they battery is hard to kill. Most phones take great photos in optimal lighting conditions. What sets phones apart is how they handle low light, or night photography. Here is where this iPhone really shines. The images that this device is able to capture with little light is amazing. With Deep Fusion around the corner, you will also see an increase in detail in most photos that don’t use the Night shot mode or HDR. The battery holds up amazingly well. Even after a day of heavy usage, screen on over 8 hours I am able to end the day around 20-30% easily. I usually unplug around 6am and plug it back in around 10-11pm. Never do I feel like I need to top off the battery for fear of not making it through the day. Everything else on the phone is still great, but not what I would consider a huge step up from previous models. Screen looks amazing, super bright in direct sunlight, Speakers are great, sometimes I forgo my Bluetooth speaker and just use the phones speakers. The matte glass back feels great, but most people won’t see it since most cover it up with a case to protect this investment. I would definitely recommend this to anyone, especially those already locked in to the Apple ecosystem. Apple’s iOS 13 is great, and offers some great features, but that isn’t specific to this phone so go and upgrade your old device first to see what you are getting here. I am very happy with my upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to see the screen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big screen and the sharp clarity. The camera is awesome and the battery lasts a long time between charges. Super expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatest iPhone Yet!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most reviews I’ve read about the iPhone 11 Pro seem to lean towards it being nearly the same as the iPhone X. While the front may look the same, I’m here to tell you the internal components are where Apple invested their money on this newest version. The new A13 chip is incredibly snappy, the camera’s picture quality in low light settings is the best it’s ever been, and the battery life is outstanding. Yes, this wasn’t a dramatic visual overhaul of the iPhone, but Apple made significant improvements to the internal components and I am an extremely satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the new IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded to the iPhone 11 Pro Max 512 GB from an iPhone 8 Plus. Phone is much faster, graphics are better and front and back cameras are impressive. Battery life has been definitely improved and I love the 18w charging capability for faster charging. The cameras take great pictures and has 4K recording capability for videos. I can store everything on this phone with no worry about running out of room and deleting anything. Overall, best iPhone to date and would highly recommend.

    I would recommend this to a friend