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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 109 reviews
  • Rated 5 out of 5 stars

    Just a flawless product again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to replace a flawless 2 year old iPhone X, mainly for the larger screen. You can never go wrong with an iPhone. It’s just a very well executed device that will always work. It might not have all the latest features, but at least the features and processes are perfected. I’m really happy with this phone and the screen size is just right; it’s much easier to type on. The speakers are loud, the battery and cameras are amazing, and most importantly it just works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone I can’t tell you enough good things. I haven’t had an iPhone is 6 years I went Samsung. I decided to switch back and got this iPhone and I don’t think I’ll ever go back to Samsung. The biggest amazement I have had is the battery life. I have never gone below 40% battery and I use my phone ALOT. The phone is fast and extremely easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I said I was t gonna get a IPhone no more and got the Note 10, but went in tot he store and fell in love with this phone and had to switch. It has a better user Interface, fast, great battery life and easy to use . Just love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! The camera and display are excellent. Nice size screen, great for reading email, texts and watching video. Easy to use. Space Gray is the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior camera and picture quality. Fast. Super easy to use. Can't go wrong with this phone. It does everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes great pictures, big screen, great quality and super easy to use! As well as it coming in an amazing color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate pictures are crisp. Like the full screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera and easy to use phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade for sometime but was hesitant as everyone says wait for the next iphone to come out. I am glad I pulled the trigger. I have been very happy with the quality of the Camera/Video and how easy it is to navigate through the phone itself. Its nice that everything transfers over from your old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone takes wonderful pictures and is way to use. We have bought almost all of our phones through Best Buy and the experience is the same each time. Very quick and painless. The staff is very knowledgeable and is equipped with the tools to make things move along smoothly. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this iPhone! The camera is extremely easy to use and it has amazing photo editing tools! The phone is lightweight and seems pretty durable, but I also keep it in a heavy duty case with a glass screen protector. This iPhone is very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WHERE HAVE YOU BEEN???

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using a flip phone for the past 6 years and although I loved it--it was just getting to difficult to handle business. This phone is so smooth and easy going how can you not love it. The camera takes better Portrait pictures than my DSLR!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from and iPhone 7 Plus so I haven’t even tapped the full potential of this iPhone 11 pro max! So far it’s seamless and easy to use. The camera is AMAZING! you won’t be disappointed! And you’ll get over the three lenses. BUY THIS PHONE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a great ordeal in trying to get my phone, I am thoroughly satisfied with the product. The camera is awesome. The ease of using it is great. Still getting used to not having the home button. Highly recommend getting one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed by this phone. It has everything a person would want and ease of use. The photo quality is excellent. Thank You for the great service and help I received from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good and I love the camera. The camera is really a good camera. I like the ease of the phone and short cuts the phone tells me about. I like that. I also use the black screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great camera. Easy features. Phone is a 5 if it weren’t too expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone/Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro Max has been a great phone & camera. I used it constantly as I am an avid photographer and videographer. Its ease of use is great. Very good phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Apple products! Great upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my dad’s phone from a 6Plus to this and he loves it! The ease of use is great and my dad picked up quickly! The charge is amazing! The battery life is long lasting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the camera and size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using an older model iphone so this upgrade is awesome. I use the camera for work and it is so much better. Easy to use and the quality of the pics is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful cell phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this phone. Ease of use, beautiful, smaller and thinner than my previous phone, iPhone 7, and I love the camera. Great buy.

    I would recommend this to a friend