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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-10 of 10 reviews
  • Rated 5 out of 5 stars

    Solid Update & Great Performing Camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned my old iPhone 7 Plus for 3 years but still running great, I hadn’t thought much about buying another phone until the 11 Pro was announced. I liked what Apple offered on it and made the investment. I wasn’t disappointed and even surprised in other features like the fact it can use AT&Ts 5GE network which isn’t real 5G but LTE using multiple antennas to double up the bandwidth. Cool! As for the camera and battery, the reason I bought it, didn’t disappoint me. Taking pics is now a lot more powerful and faster yet keeps it simple and battery life helps enjoy it for longer as it’s the best I’ve ever had on any smartphone. I’ve been averaging about 15 hours of heavy usage in the last couple of days. Everything from enjoying music and videos, texting, phones calls, IG & Snapchat. Even did some video editing after capturing some video and taking pictures. I’m sure I can improve the life once the novelty of it goes away and I don’t turn it on unnecessarily. LoL As always its way faster and the screen looks amazing in any light. Though a little heavier than any phone I’ve used, the Midnight Green looks awesome in my opinion. As to why I like using an iPhone, I know there are lots of choices running Android but the simplicity of taking pics and video, editing them and syncing them across my devices and posting them while on the move are key for me. So, that’s my take on the iPhone 11 Pro Max after the last 4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!, just Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an iPhone 7 and wow did this new phone blow me away. The speed of function, amazing battery life and gorgeous pictures impress me daily. The only drawbacks if I had to come up with any would be the hefty price tag and the increased weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I haven’t had an iPhone within 5 years.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to iPhone because I like what they are doing with the software and a major plus for me is the battery life. Just from normal use, one charge will last me up to 48 hrs. That’s almost unheard of for a phone. As for the camera, it’s like having a DLSR camera in your pocket, almost that is. Build of the iPhone is great, rock solid, but it is on the heavy side for a phone, but it doesn’t bother me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is a great phone! Best one yet. Extremely durable, battery life is AMAZING, and Here are some things that I’ve noticed that aren’t necessarily bad, but might bother others: - while the triple lenses are nice, picture quality still sucks. I will say that wide angle lens is awesome tho. - night mode in the camera settings cannot stay permanently off. It’s great for light absorption in dark situations (similar to a long shutter speed on a dslr), but waiting 1-3 seconds for the picture to process is quite annoying. Especially when you either wanted a dark picture, or have subjects that can’t sit still. You can tap the night mode icon and slide the timer to off, but this must be done every time it detects inadequate light. - it’s heavy! Maybe because I came from the 8 & X, but still, for a phone, it’s quite the dense rock lol. - the screen is “tall”; the Max models are larger In general, but compared to previous Plus models that had top & bottom caption-style hardware/home buttons, this one is pretty long compared to its lack of wideness. If you one-hand operate a lot, I’d recommend playing in many different apps to get a feel for how far you’ll have to stretch lol. - the flashlight gives a pinkish hue.. unimportant I’m sure, but it’s also not as bright. Overall a great device and I would absolutely purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We treated ourselves to new phones from the 7 and couldn’t be happier with this one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good video quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro Great phone to capture memories through photos and videos. The phone itself is beautiful with the matte finish. Con I do find some things to be very slow like loading a page. The night mode doesn’t look any better to me when I compare it to the XS Max. The phone is a lot heavier that I have to hold it with both of hands if I’m scrolling through social media.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the best night pics (low light) and great lens, look no further. It is a bit heavy. Not a big deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and the person loves it. The only thing is it’s kinda heavier than most phones and that takes some getting used too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good phone. Love the color

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good phone. Love the color. A little heavier than I would like otherwise, no complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dealing with battery & heat issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 11 Max Plus gets hot to the touch very quickly and the battery drains faster than my iPhone 7 Plus. I have tried restoring to factory settings but it didn’t help the issues. It is also much heavier than my iPhone 7 Plus.

    No, I would not recommend this to a friend