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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1907 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are delighted by the iPhone 11 Pro Max 256GB's superb camera quality, fantastic battery life, and great screen size. Many appreciate its ease of use and the ample storage it offers. However, some find the phone's price to be high and its weight noticeable. A few users also mentioned experiencing occasional performance issues or needing time to adjust to the absence of a home button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 21 reviews
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Defective product. Returned already replace for a new one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    People

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a iPhone 7+ which worked well for three years they didn’t want a trade in so purchased a iPhone max cost me a lot said I had 14 days to try it out, for my use of iPhone my older iPhone was fine so I returned it at a cost of 45$ or close, after I got home I played a couple games until my wife got home I told her that I was just going to use my older phone she said “go get the new one you deserve it” so I went back and asked if they still had my returned phone said it was gone I purchased another and asked if they could give me anything for my old phone I just wanted to get a case protection they said yes 180 something like that took my phone and said only if it turns on I wasn’t worried as I used it 1 hour earlier but all the sudden after they took off my protection case? It did not turn on???? I brought it home and found the left side of phone was open I new it would be very hard to explain so I didn’t don’t like to blame someone for something I can’t prove! So I ate the loss but it was very weird that we at the store used it to get my new one going but 10 minutes later it would not turn on?????????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    still playing catch up to Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced and playing catch up to samsung. Apple marketing is huge but their products are still over priced and geared towards kids still.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhones are far from water resistance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is listed tested in water fo so long Etc We’ll after 2 seconds in one inch of water in sink and now the ear pice speaker won’t work … meaning all calls have to be over speaker …… I’m very curious how we can be told things can do things only to find out not even close …. Have had an iPhone since 1st gen but thinking very seriously about tossing this phone in trash and making the switch

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So many problems!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches!!! There so so many problems! I can’t stand this phone! Wish I never bought it!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help me out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sold this item to someone who stole my idenity now i am trying to find out who. I have notified the authoritys. Could you please tell me if the person purchased the item in person or was it on line and if it was online could you please let me know the address that it was sent to or a telephone number of someone at best buy i could talk to about my situation...thank you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad headache.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the pro models have OLED screens, they have a phenomenon called PWM. You can research it. There is a population of users that suffer from nasty headaches after using these even after a short duration. No only iPhones though. Exchanged it for an iPhine 11 and never looked back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple get it Together!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before upgrading to this phone, my phone worked perfectly fine. Great reception! Fast loading of websites! Then I got this expensive phone... dropped calls left and right! We page doesn’t load, hotspot can’t connect!! I don’t know but maybe wait till they fix all the bugs...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    product not worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone adjust the volume constantly on its own and apple did diagnostic test and still the problem persist. will never recommend or purchase and i-phone again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems from the start

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems What a waste of money! Phone ringer doesn’t work correctly Email disappears Calls dropped multiple times during the first week

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too Many Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems What a waste of money! Phone ringer doesn’t work correctly Email disappears Calls dropped multiple times during the first week

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speaker problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did open today my package but when I activated my this phone then I hv problem with speaker ,may be they did send to me damage phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Zero protection..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uh, no... The phone is left expose from many angles. Zero protection...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap phone and Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of crap!!!!!!!! Already broken second one I’ve had sick joke!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not buy any phone to you. Was a fake. No ID was requested to the buyer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didn’t buy this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone else bought this and use my name. Next time you need to ask for an ID.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Identity Theft - Unauthorized Purcharse Not Verifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purcharse was made at store without my consent identity theft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    problems w activation/transfer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    activation not complete, had to go back then out of stock

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So far I don’t like this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like because look like the same thing IPhone 7 or iPhone 8

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this phone,I don’t know what’s going on...

    No, I would not recommend this to a friend